Error 90002 connection with the server is lost

[Beta_Wes]

Good day to whoever this reaches. I've been playing ffxiv for some time now and there will be moments where I just randomly disconnect without any warning. I use an ethernet port on my wifi extender to try and fix the problem but it still doesn't work.

I've tried: uninstalling, checking game files seeing if anything is corrupted and I'm truly at a lost at what to do.

[Mieleoneis]

Greetings fellow Eorzean,

The 90002 error is an error that appears usually when there is a connection issue or interference with the game's servers. I would recommend trying out the following troubleshooting steps to see if it helps with alleviating the issue:

In the Control Panel of the PC, please go to ‘Network and Internet’. Once there, select ‘Internet Options’ and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC after. Once your PC has been restarted, right-Click the FFXIV launcher icon once more and select "Run as Administrator".

Additionally, please make sure all background applications, including anti-virus programs, are disabled or closed to minimize game interference before attempting to log in.

We hope to be of assistance with this issue! Thank you for posting in the FINAL FANTASY XIV Technical Support Forums.

[Beta_Wes]

Sorry for replying so late!
I did all of the steps that you stated and I still got an error at 3:24 AM EST, even though on the character selection screen the connection says "Excellent."
Is there any other steps that I can do?

[Amatsu_Mikaboshi]

- Right-Click on the FFXIV launcher icon and select "Properties"
- ?
- Hit "Apply", then "OK" to save the changes.

I'm also getting the same error constantly and tried to follow this solution, but isn't there a step missing between these 2 steps?

[Eenkalzet]

Greetings Adventurers,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!