I should clarify that I have no animosity towards the support staff themselves - but rather towards the procedures and guidelines under which they are made to work that lead to this dismal series of non-responses, recursive troubleshooting, and inability to compensate customers for technical problems arising from defective production. Each staff member is operating essentially with their hands tied behind their backs by a script and procedure that's fundamentally designed in a manner that makes it difficult for novel problems to actually be solved.