When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Frequency: Anytime
World name: Excalibur
Character name: Jonesy Tawner
Steps:
1. Create/have a female Viera character that uses the Tall Tails (new style from Island content) hairstyle.
2. Log out and go back to the Character Selection screen.
3. Use the Save Appearance Data option and save the appearance settings to a new file.
4. Load the Endwalker Benchmark
5. Click on Character Creation
6. Select Create Character
7. Check the option "Load Appearance Data"
8. Select the newly exported character from the list.
9. Character will not load properly and show the default Male Midlander Huyr instead.
Behavior in step 9 is unexpected. The expected behavior would be to show the Viera character exported from the game with their default hairstyle.

To confirm that this is a bug specific to editing and that the Benchmark is capable of showing the character, you can perform these steps between step 3 and 4:
1. Find the file created in #3 under \Documents\my games\FINAL FANTASY XIV - A Realm Reborn
2. Copy the new to the Benchmark work directory, default is: \Documents\my games\FINAL FANTASY XIV - A Realm Reborn (Benchmark)
3. Rename the file from FFXIV_CHARA_nn.dat to FFXIV_CHARA_BENCHnn.dat where nn is a unique number such as 01 and does not need changing normally.

Then, load the Character Creator in the Benchmark as normal and select the character from the first drop-down. The character will appear normally but will be using the 1st hairstyle as the "Tall Tails" hairstyle is not known by the Benchmark.

This check confirms that the problems is with the editor, but not the part that displays models.

Connection Specs
- Type of internet connection/provider: N/A
- Modem maker/model number: N/A

■ PC Specs


-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F37c
SYSTEM_LANGUAGE Nederlands (Regional Setting: Nederlands)
SYSTEM_MEMORY 16306.539MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22706.539MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.654GB SYSTEM_FREEDISC_SPACE 832.309GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 131.183GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.884GB SYSTEM_FREEDISC_SPACE 61.921GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 15.000GB SYSTEM_FREEDISC_SPACE 2.643GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 15.000GB SYSTEM_FREEDISC_SPACE 1.415GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 8153.270 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 6/23/2022 02:00:00
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2070 SUPER
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SYSTEM_GRAPHICS_SHARED_VRAM 8153.270 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 6/23/2022 02:00:00
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SYSTEM_GRAPHICS DisplayLink USB Device
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
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SYSTEM_GRAPHICS_MAKER DisplayLink
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SYSTEM_GRAPHICS_SHARED_VRAM 8153.270 MB
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\dlidusb3.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 9.03.3324.0000
SYSTEM_GRAPHICS_DRIVER_DATE 4/16/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
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SYSTEM_SOUND_DEVICE_ID {3EDCD39D-3A51-46D4-9A87-AD8C4399E921}
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SYSTEM_SOUND_DRIVER_DATE 12/1/2020 02:00:00
SYSTEM_SOUND Speakers (Razer BlackShark V2 Pro)
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SYSTEM_SOUND Speakers (Realtek(R) Audio)
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SYSTEM_SOUND Speakers (Steam Streaming Microphone)
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SYSTEM_SOUND_DRIVER_LANGUAGE
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SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {3FD2B573-322C-4ECB-A29C-D0752B5CD67B}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Windows Input Experience
NVIDIA GeForce Overlay
FINAL FANTASY XIV - A Realm Reborn (Benchmark)
FINAL FANTASY XIV - A Realm Reborn
In-Game Bugs - Post New Thread — Mozilla Firefox

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