Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you try the following:

o Uninstall the game and delete the installation folder. Then reinstall the game directly through the Steam Library.
o Delete or rename the "etc" folder that exists within the game's installation folder. Please also check the game folder in "My Games" as well.
Below are the default locations for the installation folder:
- Standard Windows version -
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn
- Steam version -
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online


We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!