Greetings fellow Eorzean,

Based on your post, it seems that you have contacted the SQUARE ENIX Support Center prior for assistance with this issue. Do you mind if I ask what sort of troubleshooting has been attempted thus far? Additionally, do you notice any difference when switching between a wired and wireless connection? If you are using a wireless adapter, are the drivers up-to-date?

Thank you for posting in the FINAL FANTASY XIV Technical Support Forums!