I've been having an issue lately where the voice acting isn't playing during cutscenes I know are supposed to have it (I've checked the same scenes on youtube to see if other people got voice acting or not). All other sound is working fine and voices aren't turned off in the game audio settings or anything like that. I've googled and seen people talking about this issue for years but haven't found a solution that works for me. I'm on a laptop, no surround sound, issue still happening whether I'm using my plugged-in headphones or the laptop speakers, in stereo or mono.

I borrowed a friend's bluetooth headphones to test if it works with those and I can hear the voice acting via those, but still not through the normal speakers or my plugged-in headphones.