Greetings fellow adventurer,

The issue you have described could be due to either a billing or a browser issue. As such, I would advise reaching out to the SQUARE ENIX Customer Support Center for further assistance if the issue still persists. As the account in question is a European account, please contact the European SQUARE ENIX Support Center for further assistance, as they may be able to provide more insight and troubleshooting for the issue you are currently experiencing on the Mog Station. In the meantime, I'll be moving this thread to the 'Separate Support Required' subforums.

I hope they are able to help you out further there! Thank you for posting in the FINAL FANTASY XIV Technical Support Forums.