Game crashing during first Natural Alignment in P8S

[Lero-Ro]

Hello, I seem to be having a weird issue where the game will freeze for a few seconds and crash as soon, as the aoes are supposed to spawn under you during the mechanic. When it crashes it gives no error message. Never had an issue like this before, where the game would crash constantly during a certain moment. Was wondering if anyone else had a similar issue.

[Mieleoneis]

Greetings fellow Eorzean,

I'm sorry to hear that you've been experiencing these crashes. You mention that no error message is present at the time crash; does the crash bring you to the title screen of the game, or back to the desktop? Does this issue occur every time that you reach this certain point during your instance? Are you experiencing crashes elsewhere? Additionally, have you attempted any troubleshooting on your own? If it has yet to be tried, a first step that I would is to start with updating your GPU driver, and other drivers that you may have on your PC. I would recommend uninstalling your current GPU drivers, and performing a fresh reinstall to see if that helps.

We hope to be of assistance with this! Thank you for posting in the FINAL FANTASY XIV Technical Support Forums.

[Lero-Ro]

Hello,
When the crash happens the game closes and it brings me back to dekstop, and it only happens at a certain point in the fight and nowhere else. I tried doing some fixing like updating the drivers, changing game settings, shutting unused programs and none of that helped. Currently I have reinstalled the game, but have yet to see if it helped since I haven't been able to reach that part of the fight again.

[Mieleoneis]

Good morning adventurer,

Thanks for providing me with the information. It's always a good step to uninstall and reinstall the game. However, if you notice that the issue is still present (whenever you get a chance to reach that part of the fight again), please feel free to provide us with a System Report. To retrieve that, you can go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display'.

Thanks again for posting in the FINAL FANTASY XIV Technical Support Forums!