Here's one issue I have. It's a big one and it's kinda gonna be a long post. I'll see if I can TL;DR the end.

People LOVE to complain but hate to praise. This is fact. You see it everywhere and it's SO common you will never even take notice of it. Want proof? Look at any review of any game, restaurant, retail store, etc...and see how many times a review is in short "I go here all the time and things have been fine and I like the place and blah blah blah but I had one bad experience because of reasons. 1 star.

It happens...a LOT. Question for people...be honest. How many times have you had a pretty good experience and left a review? How many times have you had a bad experience and left a review? That said...I've seen it happen so many times where people will literally only review a place if they have that one bad experience. COuld have 100s of good experience but hey...they got my money right? That's all the thanks they need. Hell I've seen MANY people on the forums say "My thanks is the fact I'm subbed". Here's the problem...let me draw up a scenario.

You work in retail. You are doing your very best and give 100% maximum effort and things are great. Did they give you a good review? No. The money spent is thanks. That goes to the company and not the workers.

Now...same scenario. You work your ass off. Maximum effort. They complain and whine they didn't get things THEIR way. They leave a negative review. Guess what the boss sees? That negative review. You're fired. Should have done better.

But hey...when you do good they support by paying money right? The boss does not see that. That's suppose to happen. They don't see you working your ass off.

TL;DR

Boss man doesn't see you doing a good job just cause people spend money at the store. That is to be expected. When people start whining though...they are SO QUICK to voice their complaints...and boss man sees that and thinks you are terrible.