For anyone curious, JP is also upset with this explanation.

Bit ironic that a post essentially meant to be damage control has caused an even bigger backlash. This is honestly shaping up to be FFXIV's "WoW" moment. Do the devs actually listen like they claim or will they go the route WoW did, insist they know better and we just have to see their vision? The next several patches leading into 7.0 is going to be rather interesting.