Hrothgars wearing cowls with masks have the mask embedded inside their mouth

[Tysilio]

(I recreated this bug report as the previous one got moved to "not enough information" without explaining why. Sending a message explaining what was wrong in the previous report would be very much appreciated and encourage players to make better reports instead of simply giving up.)

Date & Time: 13/09/2022 at 12:10
Frequency: Always
World name: Lich
Character name: Tysilio Leorei
In-game time: 13:08
Area and coordinates: Everywhere
Steps:
1. Play as a Hrothgar
2. Equip any cowl chestpiece which is supposed to have a mask included (e.g. Qarn Cowl)
3. Open the character's mouth through any means (Cutscene, emote, etc.)

I found a graphics bug when hrothgars wear cowls that are supposed to have a mask included for the headpiece, for example the Qarn cowl.

Here's how they're supposed to look normally (here, on a miqo'te) :


These pieces of equipment have the mask "disabled" on hrothgars, but in truth, these masks are actually inset inside of the character's head, causing the mask to be visible inside their mouths when it is open.

I played the "laughing" emote to show the issue :


It looks terrible during cutscenes when your character opens their mouth.

Connection Specs
- Type of internet connection/provider: DSL connection, ethernet link

■ PC Specs

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Microsoft .NET Targeting Pack - 6.0.6 (x64)
Logiciel de base du périphérique HP Deskjet 3520 series
Microsoft .NET Host FX Resolver - 6.0.2 (x64)
NVIDIA Pilote graphique 516.94
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA Logiciel système PhysX 9.21.0713
Mises à jour NVIDIA 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Pilote audio HD : 1.3.39.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.39.0.0
Microsoft .NET Runtime - 5.0.14 (x64)
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
Microsoft.NET.Sdk.iOS.Manifest-6.0.300
Microsoft .NET AppHost Pack - 6.0.8 (x64_x86)
Microsoft.NET.Sdk.Maui.Manifest-6.0.300
Oracle VM VirtualBox 6.1.36
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31326
Microsoft Windows Desktop Runtime - 6.0.2 (x64)
Universal CRT Tools x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Targeting Pack - 6.0.8 (x64)
Windows App Certification Kit Native Components
DaVinci Resolve
Microsoft .NET Core Runtime - 3.1.26 (x64)
Python 3.10.1 Documentation (64-bit)
ENE RGB HAL
Microsoft .NET AppHost Pack - 6.0.6 (x64_x86)
ASUS AIOFan HAL
Microsoft Windows Desktop Runtime - 6.0.8 (x64)
Windows SDK DirectX x64 Remote
Microsoft .NET 6.0 Templates 6.0.301 (x64)
vs_minshellx64msi
Soundpad
vs_Graphics_Singletonx64
Microsoft.NET.Sdk.Android.Manifest-6.0.300
Microsoft.NET.Sdk.macOS.Manifest-6.0.300
Windows Subsystem for Linux Update
IntelliTraceProfilerProxy
Microsoft ASP.NET Core 6.0.8 Shared Framework (x64)
Python 3.10.1 Utility Scripts (64-bit)
Microsoft.NET.Sdk.MacCatalyst.Manifest-6.0.300


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003430
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00001168
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003E2C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000028AC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003B2C
C:\Program Files\BraveSoftware\Brave-Browser-Beta\Application\brave.exe 00002F34
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00004FB0
C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 0000404C
C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 000038F4
C:\Program Files\Google\Drive File Stream\62.0.2.0\GoogleDriveFS.exe 00003FE8
C:\Program Files\Google\Drive File Stream\62.0.2.0\crashpad_handler.exe 00003D6C
C:\Program Files\Google\Drive File Stream\63.0.5.0\GoogleDriveFS.exe 00003068
C:\Program Files\Google\Drive File Stream\63.0.5.0\crashpad_handler.exe 00001610
C:\Program Files\NVIDIA Corporation\FrameViewSDK\bin\PresentMon_x64.exe 000048C8
C:\Program Files\NVIDIA Corporation\FrameViewSDK\bin\nvrla.exe 00004A24
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003AC4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001644
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000036EC
C:\Program Files\Tablet\Wacom\Wacom_UpdateUtil.exe 00002D08
C:\Program Files\WindowsApps\19568ShareX.ShareX_14.1.0.0_x64__egrzcvs15399j\ShareX.exe 00004408
C:\Program Files\WindowsApps\33C30B79.HyperXNGenuity_5.11.0.0_x64__0a78dr3hq0pvt\Assets\Native\NGenuity2Helper.exe 00004024
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22072.202.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002A90
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00002A60
C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.82.1084.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe 00004B28
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.192.647.0_x86__zpdnekdrzrea0\Spotify.exe 000050EC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20970.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00004930
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20970.0_x64__8wekyb3d8bbwe\HxTsr.exe 000018A8
C:\Users\bsod1\AppData\Local\DiscordPTB\app-1.0.1018\DiscordPTB.exe 00002054
C:\Users\bsod1\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe 00003E80
C:\Users\bsod1\AppData\Roaming\Elgato\StreamDeck\Plugins\tv.twitch.studio.sdPlugin\twitchstudiostreamdeck.exe 00003E6C
C:\WINDOWS\Explorer.EXE 00000A88
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_da4f9f4b5cfd90a2\igfxEM.exe 0000073C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002E14
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003550
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00005068
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004518
C:\WINDOWS\system32\DllHost.exe 00004E6C
C:\WINDOWS\system32\conhost.exe 000039D0
C:\WINDOWS\system32\sihost.exe 0000285C
C:\WINDOWS\system32\svchost.exe 00004784
C:\WINDOWS\system32\taskhostw.exe 000004DC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003E60
C:\Windows\System32\RtkAudUService64.exe 00003B48
C:\Windows\System32\RuntimeBroker.exe 000030A4
C:\Windows\System32\SecurityHealthSystray.exe 00003940
C:\Windows\System32\smartscreen.exe 00004850
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002E30
D:\Apps\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000055FC
D:\Apps\Steam\steam.exe 00003D7C
G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00002618
G:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003A08