Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. Could you try the following trouble shooting:

1) Restart the Steam launcher

2)Verify the Steam Client files:
-Launch the Steam client and go to Library and right-click Final Fantasy XIV and select the Properties option.
-Go to the Local Files section and select Verify integrity of game files. Wait for the process to complete.

3) Reinstall game (If steam version, try uninstalling and reinstalling both the game and steam)

4) Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!