Character crashs in Gyr Abania

[jmellby]

Most of my characters can start fine. For Astral Skaldi the game crashes with "unexpected error ... Exiting Final Fantasy XIV.(17)
This started when I just got to Stormblood. I was in Quest "Lyse Takes the Lead". I talked to her right before going into Rhalgr's Reach. Lyse was done and her Quest Icon should have gone away and she should have walked away (so I could follow into Rhalgr's Reach.
Instead the quest icon stayed and she was frozen. My character could move, but the game instantly crashed.
Now when I try to start this character the screen appears but it is frozenand I get the same error.
I've updated my graphic driver.
Rebooted; tried DX9; tried Windowed mode; tried removing the FFXIV folder in Documents/My Games. Nothing helps.

System inf:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jmell\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i9-12900K (24 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS 1.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32555.867MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37419.867MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.808GB SYSTEM_FREEDISC_SPACE 685.085GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 14901.982GB SYSTEM_FREEDISC_SPACE 9026.701GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 5588.903GB SYSTEM_FREEDISC_SPACE 14.935GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.989GB SYSTEM_FREEDISC_SPACE 1341.799GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16277.934 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/20/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16277.934 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/20/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 770
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 16405 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER <>,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea6e0c0a5b6e936c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea6e0c0a5b6e936c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ea6e0c0a5b6e936c\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0101.1368
SYSTEM_GRAPHICS_DRIVER_DATE 1/26/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND LG ULTRAGEAR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C9FC02AC-732E-4228-AA7E-F572940222EC}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2022 19:00:00
SYSTEM_SOUND Speakers (3- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {546A8D08-F8CC-4C09-9521-55E584A58982}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF0AFDA0-1F1B-11ED-8001444553540000}
SYSTEM_INPUT_NAME Razer Huntsman V2 Analog
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CD77A0-B2B2-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF0B24B0-1F1B-11ED-8002444553540000}
SYSTEM_INPUT_NAME Razer Huntsman V2 Analog
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF0B4BC0-1F1B-11ED-8003444553540000}
SYSTEM_INPUT_NAME Razer Huntsman V2 Analog
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF0B4BC0-1F1B-11ED-8004444553540000}
SYSTEM_INPUT_NAME Razer Huntsman V2 Analog
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91DD6C00-B120-11EC-8003444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF0B72D0-1F1B-11ED-8005444553540000}
SYSTEM_INPUT_NAME Joystick (Razer Huntsman V2 Analog)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {BF0B72D0-1F1B-11ED-8006444553540000}
SYSTEM_INPUT_NAME Razer Huntsman V2 Analog
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CDECD0-B2B2-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CE13E0-B2B2-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CE13E0-B2B2-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF0BC0F0-1F1B-11ED-800A444553540000}
SYSTEM_INPUT_NAME Controller (Razer Xbox 360 Controller)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {53CE3AF0-B2B2-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF0B99E0-1F1B-11ED-8007444553540000}
SYSTEM_INPUT_NAME Razer Huntsman V2 Analog
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91E29C20-B120-11EC-8005444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF0B99E0-1F1B-11ED-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF0BC0F0-1F1B-11ED-8009444553540000}
SYSTEM_INPUT_NAME Razer Huntsman V2 Analog
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91EC6020-B120-11EC-8008444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Main Scenario Quests - Final Fantasy XIV A Realm Reborn Wiki - FFXIV / FF14 ARR Community Wiki and Guide - Google Chrome
My Games
Welcome to the "Technical Support" Forum! - Google Chrome
NVIDIA GeForce Overlay
Late Middle Ages - Google Chrome
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Digital Editions 4.5
AviSynth
Battle.net
EPSON Scan
Google Chrome
Realtek PCI-E Wireless LAN Driver
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenAL
Razer Cortex
Razer Synapse
SABnzbd 3.5.3
Steam
Universal Media Server
WinX YouTube Downloader
World of Warcraft
Intel(R) Wireless Bluetooth(R)
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
calibre
Software Updater
Intel® Software Installer
Realtek Ethernet Controller Driver
Adobe Acrobat Reader DC
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
Epson Event Manager
NZXT CAM 4.34.2
EVGA Precision X1
Microsoft Office Home and Student 2021 - en-us
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft OneDrive
Immortal Life
Sid Meier's Starships
VLC media player
WinRAR 6.11 (64-bit)
Documentation Manager
Aquantia(R) AQtion Network Adapter Drivers (64 bit)
Trend Micro Troubleshooting Tool
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Microsoft Update Health Tools
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Epson Customer Participation
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Trend Micro Internet Security
NVIDIA Graphics Driver 516.94
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
CORSAIR iCUE 4 Software


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe 00006E3C
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\104.0.1293.70\msedgewebview2.exe 00001E08
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000AF8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000068B4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000052C8
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00004B40
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00005238
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00007170
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003A00
C:\Program Files (x86)\Universal Media Server\jre8\bin\javaw.exe 00002AF8
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 00002C9C
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 00006594
C:\Program Files\Google\Chrome\Application\chrome.exe 00007520
C:\Program Files\Microsoft OneDrive\22.161.0731.0002\FileCoAuth.exe 00004EB8
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00002CCC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00005458
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00006BA8
C:\Program Files\Trend Micro\Titanium\UIFramework\Toolbar\chromeextension\NativeMessageHost\ToolbarNativeMsgHost.exe 00006B1C
C:\Program Files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe 000011BC
C:\Program Files\Trend Micro\Titanium\plugin\Pt\PtSessionAgent.exe 000049C8
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe 00005638
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22052.136.0_x64__8wekyb3d8bbwe\YourPhone.exe 00006DB8
C:\Program Files\WindowsApps\MicrosoftTeams_22183.300.1431.9295_x64__8wekyb3d8bbwe\msteams.exe 00005A3C
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20070.625.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000013B0
C:\Users\jmell\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000066B8
C:\Windows\Explorer.EXE 00000EF4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005630
C:\Windows\System32\RuntimeBroker.exe 00001564
C:\Windows\System32\SecurityHealthSystray.exe 00005D40
C:\Windows\System32\oobe\UserOOBEBroker.exe 000031DC
C:\Windows\System32\smartscreen.exe 00002F8C
C:\Windows\System32\svchost.exe 00002C70
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00006380
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000014F8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000071C0
C:\Windows\system32\ApplicationFrameHost.exe 000031E8
C:\Windows\system32\DllHost.exe 00005C80
C:\Windows\system32\cmd.exe 00005CA8
C:\Windows\system32\conhost.exe 000065A4
C:\Windows\system32\sihost.exe 00004338
C:\Windows\system32\svchost.exe 000029A0
C:\Windows\system32\taskhostw.exe 000036EC

[jmellby]

Completely uninstalling the game and reinstalling it solved the problem!

[Yarxideyn]

Greetings Adventurer!

We are happy to hear that you were able to resolve this issue.

This thread will be moved to the 'Closed Concerns' sub forum as a result.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.