Greetings fellow Eorzean,


I'm sorry to hear about this issue that you are experiencing. By any chance, have you tried switching between a wired and wireless connection to see if that changes anything? Additionally, if you haven't tried these yet, I would recommend the following troubleshooting to see if it may help with alleviating the issue:

1. Please make sure all background applications (including anti-virus programs) are disabled and/or closed to minimize game interference before attempting to log in.

2. Open the Control Panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.

Once completed, Please RESTART your PC. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator".

3. Perform a clean boot by opening your Task Manager, selecting the "Start Up" tab, and disabling all applications listed there. This will help rule out the possibility of other applications conflicting with FINAL FANTASY XIV upon startup.


We hope to be of assistance with this! Thank you for posting in the FINAL FANTASY XIV Technical Support Forums.