Woops! I bought the wrong item. (Too bad.)

[Datachanger]

Remove the initial "You cannot currently equip this item, do you still wish to purchase it?" advance prompt and have the text of the item name in the confirmation change based on whether it can be equipped by current job (green), equipped by another job that's at the appropriate level (blue) or currently unable to equip on any job (red) - probably could also use some sort of symbol for those who are color blind such as check mark for can currently equip, plus symbol for will be able to equip and X for cannot equip.

That removes one layer of excess confirmation windows we're currently subjected to (frequently mentally tuned out because we expect to get it if we're buying for a different job) and the larger font plus color brings attention to the item about to be purchased so the player is less likely to make an error.

I kinda like this idea as a good middle ground if the code pasta is too thick to allow a refund of a limited currency.
While the accessibility (as you indicated) may need a little polish, I think the idea of a different confirmation popup for limited currency purchases makes sense.

However.... Where would we draw the line?

• The current capped tome (Causality as of writing this) get the popup? Absolutely.
• The savage book vendor? Mhm!
• The normal raid gear token vendor? Most likely.
• Should the uncapped tome (Astronomy as of writing this) get the popup? Probably...?
• ...What about last tier's uncapped tome (now purchasable for nuts)? Ehh... maybe? Probably not.
• Poetic gear? I think most would say no (me included). ...But I vividly remember being upset 3 years ago for buying the wrong gobcoat for upgrading my lvl 60 tome gear.

This list could go on, but it does pose an interesting design question. What do you all think?


EDIT:

Sometimes the best investments are the goodwill gestures done in response to customer requests, like adding in refund systems. Happy customers tend to be loyal customers who bring in more customers. Customers beset with all sorts of small inconveniences are less likely to refer others they know to a product and many times are all too happy to move on when a "best next thing" shows up.

We don't know how much it would cost SE to implement a refund system tied to the tomestone vendors nor how many GM tickets/complaints they get related to the lack. It's probably better not to presume it's not a good investment when there are other games that have decided it was a good investment. In the end, it's SE's decision to make, not ours.

Brilliantly said.