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  1. #1
    Player
    Izathelios's Avatar
    Join Date
    Sep 2022
    Posts
    5
    Character
    Tourach Elegan
    World
    Adamantoise
    Main Class
    Conjurer Lv 80

    Cannot play game due to constant DX11 crashes

    I know this is a common problem, but I came back to the game (which I haven't played since before Endwalker). Now I cannot effectively play because the game constantly crashes. There isn't a specific length of time between crashes - sometimes it is one minute, sometimes it is an hour, but it always happens.

    I have reinstalled drivers, killed auto devices that aren't my default, lowered settings, capped the framerate, and tried DX9, the latter of which just causes freezes instead of straight CtD. I also ran a memtest which found no errors and have reinstalled FF14 on three separate occasions. This is a problem I only have with FF14 specifically.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\mokus\Documents
    FINAL FANTASY XIV Online F:\Steam\steamapps\common\FINAL FANTASY XIV Online
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
    SYSTEM_CPU AMD Ryzen 9 3900 12-Core Processor (24 CPUs), ~3.1GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
    SYSTEM_BIOS 2.3.1
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32695.855MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37559.855MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1906.513GB SYSTEM_FREEDISC_SPACE 626.995GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 42.689GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11049.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16347.928 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (100Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_fb4a07dbeae2f449\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_fb4a07dbeae2f449\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_fb4a07dbeae2f449\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_fb4a07dbeae2f449\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
    SYSTEM_GRAPHICS_DRIVER_DATE 7/20/2022 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (2- Razer BlackShark V2 Pro)
    SYSTEM_SOUND_DEVICE_ID {A0A4277C-02E0-4062-8D79-DEB7BD8CA618}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 11.54.57.43
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/1/2020 20:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C2F7F850-1912-11ED-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E1132F30-1912-11ED-8006444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C2F84670-1912-11ED-8002444553540000}
    SYSTEM_INPUT_NAME Razer Huntsman Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E1135640-1912-11ED-8007444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C2F89490-1912-11ED-8003444553540000}
    SYSTEM_INPUT_NAME Razer Huntsman Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A09ECF90-46EC-11EA-8006444553540000}
    SYSTEM_INPUT_NAME AW-ELC
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C2F8BBA0-1912-11ED-8004444553540000}
    SYSTEM_INPUT_NAME Razer Huntsman Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C3DC16C0-1912-11ED-8005444553540000}
    SYSTEM_INPUT_NAME Razer Huntsman Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A09E5A60-46EC-11EA-8002444553540000}
    SYSTEM_INPUT_NAME USB Laser Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A09E8170-46EC-11EA-8003444553540000}
    SYSTEM_INPUT_NAME USB Laser Game Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Steam
    Technical Support - Post New Thread - Google Chrome
    Delta_Green_Agent's_Handbook.pdf - Adobe Acrobat Reader DC (64-bit)
    Following - Twitch - Google Chrome
    MightyTeapot - YouTube - Google Chrome
    Heal Firebrand Build (Instanced PvE) - Hardstuck - Google Chrome
    NVIDIA GeForce Overlay
    Downloads
    Alienware Command Center
    Alienware Command Center



    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Vuze
    AZARDI 43.1
    Battle.net
    Burning Crusade Classic
    Diablo III
    EQ2MAP Updater 1.2.10
    Google Chrome
    Alienware Command Center Suite
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Npcap
    Origin
    Overwolf
    Razer Cortex
    Razer Synapse
    Rockstar Games Launcher
    Rockstar Games Social Club
    Steam
    Ubisoft Connect
    Anno 1800
    Assassin's Creed Odyssey
    VLC media player
    World of Warcraft Classic
    World of Warcraft Classic Era
    Xvid MPEG-4 Video Codec
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Balanced
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
    Java 8 Update 341
    Alienware SupportAssist OS Recovery Plugin for Alienware Update
    Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
    Java Auto Updater
    Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Mass Effect Andromeda
    Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
    Alienware OC Controls
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft .NET Runtime - 5.0.17 (x64)
    Adobe Refresh Manager
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Newgrounds Player
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Alienware Command Center Package Manager
    Dragon Age™: Inquisition
    GoTo Opener
    Qualcomm 11ac Wireless LAN&Bluetooth Installer
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    Vortex
    Alienware CC Components for AWCC (1.1.30.0)
    AMD Software
    AMD Ryzen Master
    Alienware FX Display Smart Installer (2.2.6.0)
    Fantasy Grounds
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    Microsoft Office Home and Student 2010
    Blood Rage: Digital Edition
    Element TD 2
    Warhammer Underworlds: Online
    Lorenzo il Magnifico
    Warhammer 40,000: Inquisitor - Prophecy
    Mech Mechanic Simulator
    Dragon Age™ Inquisition
    The Escaper
    Spirit Island
    Mass Effect™: Andromeda Deluxe Edition
    The House of Da Vinci 2
    Guild Wars 2
    STAR WARS™: The Old Republic™
    Brass: Birmingham
    Escapeworld Dilemma
    Mahjong Nagomi
    The Room 4: Old Sins
    Fantasy Grounds Unity Demo
    MONSTER HUNTER RISE DEMO
    Two Point Campus
    Shadows of Forbidden Gods
    EverQuest II
    Secret World Legends
    Fallout: New Vegas
    Prison Architect
    DC Universe Online
    Grand Theft Auto V
    Tabletop Simulator
    Sid Meier's Civilization VI
    Ascension
    ARK: Survival Evolved
    Middle-earth™: Shadow of War™
    Fallout 4
    SMITE
    FINAL FANTASY XIV Online
    Borderlands 3
    Tabletopia
    Hand of Fate 2
    Syberia
    Legion TD 2
    Warhammer 40,000: Gladius - Relics of War
    Planet Coaster
    The House of Da Vinci
    Warhammer 40,000: Inquisitor - Martyr
    Two Point Hospital
    Far Cry 5
    Dota 2
    The Outer Worlds
    Total War: WARHAMMER II
    Steam: Rails to Riches
    Startup Company
    Pathfinder: Kingmaker
    D&D Lords of Waterdeep
    Heaven's Vault
    Gloomhaven
    Terraforming Mars
    Oneiros
    Roll for the Galaxy
    Warhammer 40,000: Dawn of War - Soulstorm
    Legend of Keepers
    Champions Online
    TeamSpeak 3 Client
    VLC media player
    WinRAR 5.40 (64-bit)
    AMD Ryzen Master
    Alienware SupportAssist OS Recovery Plugin for Alienware Update
    Alienware OCControls Service Installer
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Alienware Command Center Suite
    Dell SupportAssist
    Microsoft .NET Runtime - 5.0.17 (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Update Health Tools
    Microsoft SQL Server Compact 4.0 SP1 x64 ENU
    Microsoft .NET Host FX Resolver - 5.0.17 (x64)
    Microsoft Office Access MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Excel MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Security Update for Microsoft Excel 2010 (KB3017810) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553491) 64-Bit Edition
    Microsoft Office PowerPoint MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB4092435) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Security Update for Microsoft Excel 2010 (KB3017810) 64-Bit Edition
    Microsoft Office Publisher MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Outlook MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Security Update for Microsoft Word 2010 (KB4461625) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Security Update for Microsoft Outlook 2010 (KB4484284) 64-Bit Edition
    Microsoft Office Word MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Security Update for Microsoft Word 2010 (KB4461625) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Security Update for Microsoft Excel 2010 (KB3017810) 64-Bit Edition
    Microsoft Office Proof (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB3203468) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Proof (French) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB3203468) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Proof (Spanish) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB3203468) 64-Bit Edition
    Microsoft Office Proofing (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Single Image 2010
    Update for Microsoft Office 2010 (KB2553388) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553332) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2791057) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4484455) 64-Bit Edition
    Security Update for Microsoft Excel 2010 (KB3017810) 64-Bit Edition
    Definition Update for Microsoft Office 2010 (KB3115475) 64-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022208) 64-Bit Edition
    Update for Microsoft Office 2010 (KB4462187) 64-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB4504702) 64-Bit Edition
    Security Update for Microsoft Outlook 2010 (KB4493185) 64-Bit Edition
    Security Update for Microsoft Publisher 2010 (KB4032216) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition
    Update for Microsoft Office 2010 (KB3055047) 64-Bit Edition
    Update for Microsoft Office 2010 (KB3054886) 64-Bit Edition
    Security Update for Microsoft Word 2010 (KB4493218) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2920748) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4493143) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB3213631) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4504738) 64-Bit Edition
    Update for Microsoft Office 2010 (KB4461626) 64-Bit Edition
    Update for Microsoft Office 2010 (KB3054873) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB3114565) 64-Bit Edition
    Update for Microsoft Office 2010 (KB4092436) 64-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB3114879) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022206) 64-Bit Edition
    Security Update for Microsoft Access 2010 (KB4484385) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2553140) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589318) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2883019) 64-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553308) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589386) 64-Bit Edition
    Update for Microsoft Outlook 2010 (KB3114559) 64-Bit Edition
    Security Update for Microsoft Visio 2010 (KB4484376) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589339) 64-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2999465) 64-Bit Edition
    Update for Microsoft Office 2010 (KB4461579) 64-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589361) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4504739) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition
    Update for Microsoft Office 2010 (KB4462172) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2881030) 64-Bit Edition
    Microsoft Office Office 32-bit Components 2010
    Update for Microsoft Office 2010 (KB2553388) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553332) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Security Update for Microsoft Excel 2010 (KB3017810) 64-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 64-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB4504702) 64-Bit Edition
    Security Update for Microsoft Publisher 2010 (KB4032216) 64-Bit Edition
    Security Update for Microsoft Project 2010 (KB4484463) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition
    Update for Microsoft Office 2010 (KB3054886) 64-Bit Edition
    Security Update for Microsoft Word 2010 (KB4493218) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4504738) 64-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition
    Security Update for Microsoft Access 2010 (KB4484385) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 64-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB3114414) 64-Bit Edition
    Security Update for Microsoft Visio 2010 (KB4484376) 64-Bit Edition
    Update for Microsoft Office 2010 (KB4461579) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB3191908) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Shared 32-bit MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Security Update for Microsoft Excel 2010 (KB3017810) 64-Bit Edition
    Microsoft Office Shared MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2956076) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB3213626) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022206) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2553140) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4011610) 64-Bit Edition
    Microsoft Office OneNote MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Alienware Update for Windows Universal
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Paradox Launcher v2
    Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
    Adobe Acrobat DC (64-bit)
    Alienware FX Display001 Smart Installer (2.3.0.203)
    Microsoft Visual C++ 2005 Redistributable (x64)
    Windows PC Health Check
    NVIDIA Graphics Driver 516.94
    NVIDIA GeForce Experience 3.25.1.27
    NVIDIA Optimus Update 39.3.0.0
    NVIDIA PhysX System Software 9.21.0713
    NVIDIA Update 39.3.0.0
    NVIDIA FrameView SDK 1.2.7521.31103277
    NVIDIA SHIELD Streaming
    NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.25.1.27
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.46.831.832
    NVIDIA Virtual Audio 4.39.0.0
    LOOT version 0.18.2
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    ExplorerPatcher
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    Microsoft .NET Host - 5.0.17 (x64)
    Mids Reborn
    Killer Ethernet Performance Driver Suite UWD


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00004624
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003748
    C:\Program Files (x86)\Microsoft\EdgeWebView\Application\105.0.1343.27\msedgewebview2.exe 00005F94
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00004404
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004484
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003F00
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000038C4
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003ED0
    C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe 000059D8
    C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_1\AcroCEF.exe 00007058
    C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00001588
    C:\Program Files\Malwarebytes\Anti-Malware\MbamBgNativeMsg.exe 00002AD4
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000026D8
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00008184
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001EAC
    C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.5.9.0_x64__htrsf667h5kn2\AWCC.exe 00004564
    C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.5.9.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 00000FE8
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.87.3406.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00007F3C
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.31070.26005.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00006AAC
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22062.543.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00003A0C
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22041.10091.0_x64__8wekyb3d8bbwe\Video.UI.exe 00005368
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20070.625.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00004E68
    C:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000630C
    C:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000050A8
    C:\SteamLibrary\steamapps\common\Guild Wars 2\Gw2-64.exe 00003630
    C:\SteamLibrary\steamapps\common\Guild Wars 2\bin64\CoherentUI_Host.exe 00003DD0
    C:\Users\mokus\AppData\Local\Discord\app-1.0.9006\Discord.exe 000042CC
    C:\Users\mokus\AppData\Local\Evaer\evaer.exe 000042DC
    C:\Users\mokus\AppData\Local\Evaer\videochannel.exe 00003BD0
    C:\WINDOWS\Explorer.EXE 00001F40
    C:\WINDOWS\System32\SearchProtocolHost.exe 00002FBC
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000022B0
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002524
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003900
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00005768
    C:\WINDOWS\system32\DllHost.exe 00004844
    C:\WINDOWS\system32\cmd.exe 000006B8
    C:\WINDOWS\system32\conhost.exe 00007D68
    C:\WINDOWS\system32\sihost.exe 000019C0
    C:\WINDOWS\system32\svchost.exe 00003A2C
    C:\WINDOWS\system32\taskhostw.exe 00001B50
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00006FDC
    C:\Windows\System32\DataExchangeHost.exe 00000A34
    C:\Windows\System32\GameBarPresenceWriter.exe 00001504
    C:\Windows\System32\RtkAudUService64.exe 000034A0
    C:\Windows\System32\RuntimeBroker.exe 00007EEC
    C:\Windows\System32\SecurityHealthSystray.exe 000038B0
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00006458
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000027D0
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000062D8
    F:\Steam\GameOverlayUI.exe 00004274
    F:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003DA4
    F:\Steam\steam.exe 00003B6C

    https://postimg.cc/F1ZM4jrK
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  2. #2
    Player
    Final-Fantasy's Avatar
    Join Date
    Dec 2011
    Posts
    587
    Character
    Katharine Kusakari
    World
    Golem
    Main Class
    Warrior Lv 100
    Have you tried turning off the Steam overlay? I would also turn off Nvidia overlay and see if it stops the error.

    I would completely remove Nvidia Geforce Experience app too, and just download the RTX 2080 Ti driver from the Nvidia site and select "Driver only" on download option so you don't get the GFE app.

    You could try installing the game on your OS drive as well if it still happens, drive C usually.
    (0)

  3. #3
    Player
    Izathelios's Avatar
    Join Date
    Sep 2022
    Posts
    5
    Character
    Tourach Elegan
    World
    Adamantoise
    Main Class
    Conjurer Lv 80
    Quote Originally Posted by Final-Fantasy View Post
    Have you tried turning off the Steam overlay? I would also turn off Nvidia overlay and see if it stops the error.

    I would completely remove Nvidia Geforce Experience app too, and just download the RTX 2080 Ti driver from the Nvidia site and select "Driver only" on download option so you don't get the GFE app.

    You could try installing the game on your OS drive as well if it still happens, drive C usually.
    The game is actually on the C: Drive, I moved it over from F: due to seeing that suggestion elsewhere here. I don't know why it still shows F: at the top, but in the actual process information you can see it is running off of C:

    I tried turning off the Steam overlay, but no noticeable difference. It's obviously hard to tell since the crashes are semi-random, but they are still happening. I would prefer not to uninstall Geforce Experience as I find it very useful. If my only choices are no Experience or no FF14, I'll probably just unsub from FF14.
    (0)

  4. #4
    Player
    AskaHD's Avatar
    Join Date
    Sep 2022
    Posts
    1
    Character
    Aska D'aurion
    World
    Ragnarok
    Main Class
    Botanist Lv 90
    I'm having the same troubles, i've tested pretty much every solutions i got to read but nothing did the trick.

    A suggestion for you, i'm seeing you have a Razer headset. Do you by any chance have installed Razer Cortex or any other Razer softwares ? I've seen it may cause troubles with FFXIV so, you may take a look on this.
    (0)

  5. #5
    Player
    Final-Fantasy's Avatar
    Join Date
    Dec 2011
    Posts
    587
    Character
    Katharine Kusakari
    World
    Golem
    Main Class
    Warrior Lv 100
    Have you tried running the system display at 60hz in Windows (OS)?

    And in the game set it to 60FPS, play a bit and see if it crashes.

    Apart from removing GFE completely and using just the native Display driver for the 2080 Ti to test if it conflicts, so you can rule it out, you might be out of luck!
    (0)

  6. #6
    Player
    Izathelios's Avatar
    Join Date
    Sep 2022
    Posts
    5
    Character
    Tourach Elegan
    World
    Adamantoise
    Main Class
    Conjurer Lv 80
    Quote Originally Posted by Final-Fantasy View Post
    Have you tried running the system display at 60hz in Windows (OS)?

    And in the game set it to 60FPS, play a bit and see if it crashes.

    Apart from removing GFE completely and using just the native Display driver for the 2080 Ti to test if it conflicts, so you can rule it out, you might be out of luck!
    Tried uninstalling GFE and then doing a clean install of the driver only. No change in the crashes. I also set the frame rate to 60, but that didn't seem to change anything.

    I also tried uninstalling all of the Razer software and that didn't seem to work either unfortunately.
    (0)

  7. #7
    Player
    Final-Fantasy's Avatar
    Join Date
    Dec 2011
    Posts
    587
    Character
    Katharine Kusakari
    World
    Golem
    Main Class
    Warrior Lv 100
    I don't think your Processor has inbuilt Graphics like most do these days, but if it does, you could set the game to use it instead of the 2080 to see if its the 2080 that's got some issue with this game.

    The only other thing you could do is use an older driver, but seems like its the card itself that may have issues.

    If you play at 1440p you could try 1080p with 60fps so the card isn't under much load.

    Have you tried to run it in Windowed mode? Not Borderless or Fullscreen, as Borderless is known to cause issues and sometimes even Fullscreen will, worth trying any of the 3 if you haven't.
    (0)

  8. #8
    Player
    Izathelios's Avatar
    Join Date
    Sep 2022
    Posts
    5
    Character
    Tourach Elegan
    World
    Adamantoise
    Main Class
    Conjurer Lv 80
    I don't think I have an inbuilt graphics card (or couldn't find how to use it), but I did try rolling back drivers, playing in windowed mode, and really bringing down the resolution. None of that seemed to help.

    I eventually got frustrated enough to wipe the drive, reinstall my OS, and download literally everything over again and that seems to be working so far. Always hard to tell with intermittent errors, but I've played for two days, an hour or two each day, with no crashes so far. Here's hoping that resolved it.
    (0)

  9. #9
    Player
    Izathelios's Avatar
    Join Date
    Sep 2022
    Posts
    5
    Character
    Tourach Elegan
    World
    Adamantoise
    Main Class
    Conjurer Lv 80
    Update: The problem is happening again unfortunately. No idea what brought it back or how to make it go away. I don't want to have to erase my SSD every two weeks so another solution would be great.
    (0)

  10. #10
    Moderator Mieleoneis's Avatar
    Join Date
    Jul 2022
    Posts
    156
    Greetings Izathelios,

    I'm sorry to hear that this issue is still occurring. If you have yet to to try some of these troubleshooting steps, I would recommend giving them a try to see if they might help with these crashes:

    - Perform a clean boot by opening the Task Manager and selecting the 'Start up' Tab. Once there, please disable everything listed, and restart the PC.
    - Make sure that the Windows OS is fully updated (including any optional updates, as they are not usually automatically installed).
    - Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen optimizations'
    and then click 'Apply'.
    - Make sure your anti-virus software has teh appropriate exceptions for FINAL FANTASY XIV (or you can temporarily disable/turn off the program for testing purposes).

    I hope this helps! Thank you for posting in the FINAL FANTASY XIV Technical Support Forums.
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