Portrait window is bugged?

[CamPristine]

When I open my portrait window the only clickable button is the "?" at the bottom left... The button for "New Portrait" is gone, the "Edit" button is greyed out and it's deleted all my past portraits I've saved within the last few months. I play on a PC and a Laptop and the problem persists for both platforms, it only lets me edit my Adventurer Plate portrait and have no way of applying it for Instant Portrait as every time I PvP it is the default up close face, no idea what to do any suggestions? thanks c:

[CamPristine]

https://imgur.com/a/0IIBcbX

[Setobob]

I also have this bug, lost the past portraits and now can not safe any new ones apart from the Adventurer Plate...

[Mieleoneis]

Greetings adventurers,

Thank you for bringing this issue to our attention. However, the issue you are describing may best reported in the FINAL FANTASY XIV Bug Report Forums. For those that stumble upon this forum thread, and are experiencing this same issue, please post a bug report in the Bug Forums here: http://forum.square-enix.com/ffxiv/f...2-In-Game-Bugs

Please be sure to provide as much detail as possible and follow the template as outlined in the 'sticky' thread. Additionally, this thread will be moved to the 'Separate Support Required' subforum. Thank you for visiting the Final Fantasy XIV Technical Support Forums!