New Player Tutorial Issue

[Chelita]

Hello! I just started the game and my main character. However, after first entering Ul'Dahn (?) there's an issue. I get the pop-up showing how to move around, but nothing after. There's a person on the side with a quest icon, but when I right-click him it only highlights him and nothing else. I can't run past a certain range or he says something like, "Come on, give me a chance!"

I'm literally stuck here right off the wagon and can't do anything. Anyone know of any issues?

I'm on the Midgardsomr server. I play on a Mac if that matters.

Edit: I tried submitting this as a ticket over a week ago and haven't heard back. I'm really not sure how the system works on this.