game crashing with ffxiv_dx11.exe error since hotfixes applied

[sicaria]

Since the maintenance for the hotfixes on the 28th, I have been unable to start the game. After login, the game starts to load, and I get an error window with several lines of ffxiv_dx11.exe+ (number), ending with KERNEL32.DLL+154E0 and ntdll.dll+485B.

While I have had this error in the past, it is usually one offs, and the game can be restarted normally. However, since the hotfixes, I get this every time I try to start the game, and is unsure what is going on. If anyone has any insight into this issue, it would be greatly appreciated.

AMD Ryzen 5 5600X 6-core, 3.70 GHz
32 GB ram
NVIDIA GeForce GTX 1070

[Yarxideyn]

Greetings Adventurer!

We would be happy to assist with your concern. Please reply with the following so that we can investigate further.

Everything you have tried to resolve the issue so far:

Additionally, for further assistance please provide a 'DXDIAG'. This can be done by clicking 'Start' on the Windows icon and click 'Run'. At the run line, please type 'DXDIAG', and hit "OK". Then click "Save all information" (in the DXDIAG window) and save it to a .txt file. Copy all that information and reply to this thread with it. Please also include all details involved with the problem for investigation on our end.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

[sicaria]

Since the original post, I have been able to get the game to run. However, I've had two instances where the launcher reset to default, requiring me to indicate that I did in fact have an SE account.

Fixes tried:

switching off dx11 support (continued to crash)
reboot machine (no change)
verifying windows is up to date (no change)
verifying video drivers (no change)
Ran restore option from ffxiv launcher settings (success)

Once the restore was completed, the game was able to load properly and without crashing. However, the game is a little laggy, though that seemed to be due to virtualization being enabled. For reasons unknown at this time, enabling virtualization in the bios settings causes the game to lag. The odd launcher behavior has so far not occurred since the initial login after the restore. I had run DxDiag while the problem was ongoing. If you would still like to see the output file, I can post it.