Game Crashes after character select

[Dynratygus]

Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Are you running any addition programs alongside Final Fantasy XIV? Does this crash occur on more than one character? Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Farrow]

I am not running any additional programs with the game and I tried to make a new character and it crashed in the same spot.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ivyge\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 4600H with Radeon Graphics (12 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.25
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 7541.090MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18293.090MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.706GB SYSTEM_FREEDISC_SPACE 33.182GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 769.414GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1636)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 496.355 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3770.545 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\u0366719.inf_amd64_de6b06f3cfe1e6ce\B366682\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0366719.inf_amd64_de6b06f3cfe1e6ce\B366682\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0366719.inf_amd64_de6b06f3cfe1e6ce\B366682\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0366719.inf_amd64_de6b06f3cfe1e6ce\B366682\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.15002.11002
SYSTEM_GRAPHICS_DRIVER_DATE 4/22/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7732 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_0bea2d1d044b88bf\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_0bea2d1d044b88bf\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_0bea2d1d044b88bf\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_0bea2d1d044b88bf\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/20/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speaker (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {8C37638F-D218-450B-A721-FAEA83D73F0D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9198.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2021 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44632D30-1EE0-11EB-8009444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4463C970-1EE0-11EB-800A444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4461F4B0-1EE0-11EB-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4463F080-1EE0-11EB-800B444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4463F080-1EE0-11EB-800C444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44641790-1EE0-11EB-800D444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4462B800-1EE0-11EB-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44630620-1EE0-11EB-8008444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Game Crashes after character select - Reply to Topic - Google Chrome
FFXIVLauncher
Settings
Settings
Mail
Inbox - Hotmail ‎- Mail
Form1
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenAL
Origin
Pharos
Adobe Premiere Pro 2022
qBittorrent 4.4.2
RPG MAKER VX Ace RTP
RPGƒcƒN[ƒ‹VX RTP
Samsung Portable SSD Software 1.0
Steam
The Elder Scrolls Online
The Sims 2 Ultimate Collection version 1.17.0.66
The Sims 4 Eco Lifestyle
The Sims 4 Snowy Escape
The Sims 4
WildTangent Games
Zotero
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Windows Desktop Runtime - 6.0.0 (x64)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Windows Desktop Runtime - 6.0.0 (x86)
Microsoft .NET Host FX Resolver - 5.0.7 (x86)
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30139
Microsoft .NET Runtime - 5.0.7 (x86)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
HP Audio Switch
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Microsoft Windows Desktop Runtime - 5.0.7 (x64)
Microsoft .NET Core Runtime - 3.1.10 (x64)
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
HP Connection Optimizer
Microsoft Visual C++ 2005 Redistributable
Teams Machine-Wide Installer
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
WildTangent ShortcutProvider
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2005 Redistributable
Microsoft .NET Host - 6.0.0 (x86)
Sims 4 Studio
HP PC Hardware Diagnostics UEFI
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
WildTangent Helper
Microsoft Windows Desktop Runtime - 5.0.7 (x86)
Microsoft GameInput
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft .NET Host FX Resolver - 6.0.0 (x86)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
The Sims™ 3
The Sims™ 3 Ambitions
The Sims™ 3 Generations
The Sims™ 3 Into the Future
The Sims™ 3 Island Paradise
The Sims™ 3 Late Night
The Sims™ 3 Pets
The Sims™ 3 Seasons
The Sims™ 3 Showtime
The Sims™ 3 Supernatural
The Sims™ 3 University Life
The Sims™ 3 World Adventures
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.7 (x86)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Windows Desktop Runtime - 6.0.0 (x86)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft .NET Host - 5.0.7 (x86)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
NVIDIA PhysX (Legacy)
Microsoft .NET Runtime - 6.0.0 (x86)
7-Zip 19.00 (x64)
HP Documentation
Microsoft 365 Apps for enterprise - en-us
Persona 4 Golden
STAR WARS™: The Old Republic™
DELTARUNE (Chapter 1 & 2 DEMO)
Disney Dreamlight Valley - Avatar Designer Tool
Closers
MapleStory
Stardew Valley
Wizard of Legend
Monster Prom
Muse Dash
SumatraPDF
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft .NET Runtime - 6.0.0 (x64)
Microsoft .NET Host - 6.0.0 (x64)
Microsoft .NET Host - 5.0.7 (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft .NET Core Runtime - 3.1.10 (x64)
Microsoft .NET Core Host - 3.1.10 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows PC Health Check
Microsoft .NET Host FX Resolver - 6.0.0 (x64)
Microsoft .NET Core Host FX Resolver - 3.1.10 (x64)
Microsoft Update Health Tools
Microsoft .NET Host FX Resolver - 5.0.7 (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30139
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft .NET Runtime - 5.0.7 (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30139
NVIDIA Graphics Driver 516.94
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA HD Audio Driver 1.3.39.14
NVIDIA Install Application
Microsoft Windows Desktop Runtime - 6.0.0 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.7 (x64)
AMD Ryzen Master SDK


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 000005D8
C:\Program Files (x86)\Samsung\Portable_SSD\SamsungPortableSSDMon_1.0.exe 00002E6C
C:\Program Files\Google\Chrome\Application\chrome.exe 00001E70
C:\Program Files\WindowsApps\5A894077.McAfeeSecurity_2.1.68.0_x64__wafk5atnkzcwy\Win32\mcafee-security-ft.exe 0000355C
C:\Program Files\WindowsApps\5A894077.McAfeeSecurity_2.1.68.0_x64__wafk5atnkzcwy\mcafee-security.exe 00002904
C:\Program Files\WindowsApps\AD2F1837.HPJumpStarts_1.10.1627.0_x64__v10z8vjag6ke6\HP.JumpStarts.exe 000028AC
C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.3.2.0_x64__v10z8vjag6ke6\SystemEventUtility\HPSystemEventUtilityHost.exe 00003A38
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30070.26007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00004854
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.822.6271.0_x64__8wekyb3d8bbwe\GameBar.exe 00004988
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.822.6271.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00002888
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22062.543.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00000E28
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22041.10091.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003C40
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20970.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001304
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20970.0_x64__8wekyb3d8bbwe\HxTsr.exe 000018D0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004898
C:\Windows\System32\RuntimeBroker.exe 00000C8C
C:\Windows\System32\SystemSettingsBroker.exe 000010BC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000684
C:\Windows\System32\smartscreen.exe 0000487C
C:\windows\Explorer.EXE 00001F7C
C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_ca8cb2046afa6b22\x64\BridgeCommunication.exe 00003C88
C:\windows\System32\svchost.exe 00001614
C:\windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002C78
C:\windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000354C
C:\windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000024E0
C:\windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 0000264C
C:\windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000173C
C:\windows\system32\ApplicationFrameHost.exe 00003B10
C:\windows\system32\DllHost.exe 000049E4
C:\windows\system32\ETDCtrl.exe 00001D04
C:\windows\system32\SearchFilterHost.exe 00003CC8
C:\windows\system32\ctfmon.exe 00001F84
C:\windows\system32\rundll32.exe 0000330C
C:\windows\system32\sihost.exe 00001DA4
C:\windows\system32\svchost.exe 000035D4
C:\windows\system32\taskhostw.exe 00000AA8
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003D8C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002EDC