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  1. #1
    Player
    Astorhorn's Avatar
    Join Date
    Sep 2022
    Posts
    1
    Character
    Vasto Ishuma
    World
    Jenova
    Main Class
    Bard Lv 90

    Crash is becoming a constant. Please help.

    Ill share my specs first:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Benlo\Documents
    FINAL FANTASY XIV ONLINE D:\SquareEnix
    Immerse Gamepack FINAL FANTASY XIV Edition version 1.1.0.2 C:\Program Files\Embody\Immerse Gamepack FINAL FANTASY XIV Edition\
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
    SYSTEM_CPU AMD Ryzen 3 3350U with Radeon Vega Mobile Gfx (4 CPUs), ~2.1GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS V1.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 3521.012MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 8897.012MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.128GB SYSTEM_FREEDISC_SPACE 48.917GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 846.212GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS AMD Radeon(TM) Vega 6 Graphics
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x15D8)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 498.094 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1760.506 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0382767.inf_amd64_2ba2e1bcba1eb9ff\B378972\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0382767.inf_amd64_2ba2e1bcba1eb9ff\B378972\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0382767.inf_amd64_2ba2e1bcba1eb9ff\B378972\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0382767.inf_amd64_2ba2e1bcba1eb9ff\B378972\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.15021.11005
    SYSTEM_GRAPHICS_DRIVER_DATE 4/27/2022 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {CCA68A17-5956-421C-A920-B5055B5C1904}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.9089.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/23/2020 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B197BFD0-98A9-11EC-8003444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B198F850-98A9-11EC-8009444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B198F850-98A9-11EC-8008444553540000}
    SYSTEM_INPUT_NAME Acer Airplane Mode Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B198AA30-98A9-11EC-8006444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B19A09C0-98A9-11EC-800A444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    - FINAL FANTASY XIV Forum and 1 more page - Personal - Microsoft​ Edge
    FFXIVLauncher
    boot
    errors ff.png ‎- Photos
    Settings
    Settings


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Origin
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.27.29016
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    The Sims™ 4
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Windows Desktop Runtime - 6.0.8 (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    HP Support Solutions Framework
    AMD Software
    Microsoft 365 - en-us
    WinRAR 6.11 (64-bit)
    AMD WVR64
    Branding64
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    AMD Settings
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft .NET Host FX Resolver - 6.0.8 (x64)
    RyzenMasterSDK
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
    Microsoft .NET Host - 6.0.8 (x64)
    Microsoft Update Health Tools
    Microsoft .NET Runtime - 6.0.8 (x64)
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Immerse Gamepack FINAL FANTASY XIV Edition version 1.1.0.2
    AMD DVR64
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Windows Desktop Runtime - 6.0.8 (x64)
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00000B2C
    C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00001A3C
    C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 000001CC
    C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 000008D0
    C:\Program Files\AMD\CNext\CNext\cncmd.exe 00001CCC
    C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3030.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe 00000BD4
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.31070.26005.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000074C
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22062.543.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00001AD0
    C:\Windows\Explorer.EXE 000010F4
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001A14
    C:\Windows\System32\RuntimeBroker.exe 00001938
    C:\Windows\System32\SearchProtocolHost.exe 00001B84
    C:\Windows\System32\smartscreen.exe 000019B0
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000013D8
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000013C0
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F08
    C:\Windows\system32\ApplicationFrameHost.exe 000019E8
    C:\Windows\system32\DllHost.exe 00001568
    C:\Windows\system32\backgroundTaskHost.exe 0000182C
    C:\Windows\system32\sihost.exe 00000EA4
    C:\Windows\system32\svchost.exe 0000184C
    C:\Windows\system32\taskhostw.exe 00000EF0
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000604
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000590


    These issues started a day or two ago while opening hunt maps. I tried opening one and my game would crash over and over and over again. I disabled everything else, closed every single app that would be messing with my gameplay (i run everything on low just so it does not affect my gameplay) and I suspect there's something wrong with whatever that was done during the emergency maint, because this only happened after this. After that, I disconnected and a couple of hours later couldn't log in again. Restored game data, the game would crash. uninstalled and installed, the game would crash too. deleted and installed my devices and updated my drivers again. Disabled the fullscreen stuff, didnt work. Ran it windowed, didn't work. Ran it in directx 9 and it worked again, but i would not see some players, and then, it stopped working when I came out of my island. Can't play now. I do not know what to do, since everything I have tried has not worked. Please help. These are the errors I have encountered.



    Edit: adding it sometimes connect with other characters, but it does not always do it. Also, my laptop is new. No damages to the gpu, checked it and it is pristine. What is happening ;_;
    (0)
    Last edited by Astorhorn; 09-04-2022 at 07:09 PM.