Heeey Square Enix support!

I'm in big trouble, the game says that my claim for a plot of land has been forfeit. And I will lose 50% of the gil!
I didn't forfeit the plot of land, I never noticed that it was available for claiming.
I did play the game on the 21. August, and I think I was playing on the 22. too. I never noticed any option to claim it. I did get a notification about it being in progress, or maybe I misunderstood?

I have ADHD, and sometimes details slip my mind, and specially during the late hours of the day, when my medication are not working as well.
FFXIV is supposed to be a relaxing game, not a game that makes my character become broke.

I feel so stupid, and now my FC won't get the plot we all where so excited about, please help me out!

(I originally send a in-game bug report, but noticed today that they don't answer individual cases. Then I wrote using the Square Enix ticket support, and the GM directed me here) So I was contacting support already on the 23. August, just took me so much time to find this forum)

Kind regards, a homeless Viera named Kai' Sa

I play on Chaos - Phantom, and the plot was in Shirogane, plot 19, 12th ward.