Hello, my FFXIV client has crashed even after I've spent a significant amount of time troubleshooting the issue. The error messages are all similar to as follows:
"An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2022-07-07_10:28
fxiv_dx11.exe+33564D
fxiv_dx11.exe+33552E
fxiv_dx11.exe+3362C2
fxiv_dx11.exe+3365ED
fxiv_dx11.exe+1A40C2
fxiv_dx11.exe+14F55A9
KERNAL32.DLL+154E0
ntdll.dll+485B"
I've searched through various threads on the forums and Reddit for suggestions on troubleshooting from others experiencing similar crashing. I've tried the following troubleshooting with no success on resolving the issue.
- Disconnected USB headphones and utilized analog audio device
- Installed latest GPU driver GeForce 516.94
- Downgraded GPU driver to known stable version 512.15
- Disabled all overlays
- Turned off Xbox Game Bar and Game Mode
- Removed FFXIV.cfg and allowed client to recreate it
- Reinstalled OS and a fresh install of FFXIV
- Checked hard drives for errors, tested memory with both Windows Memory Diagnostic and Memtest86, tested GPU and monitored temps, stress tested CPU which all resulted in no abnormalities with the system or errors
- Checked DXDiag for any reported errors which there were none
- Confirmed that there were no factory overclocking settings on the system, voltages are set to auto in bios
After an OS reinstall and a fresh install of FFXIV, I idled my character in Old Sharlayan and had the client running for a few hours before the game crashed with a similar error. I've played other games successfully on this system without issue and I'm at a loss as to what to try next. All of my testing, especially the hardware testing, leads me to believe that it's something with the client that is causing the failure and it is strange how crashing is either not as widespread because of the multitude of unique hardware configurations or being underreported.
Below is my system information acquired from the launcher. Please let me know if you need any additional information and thank you for your assistance.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument D:\Users\audre\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12700K (20 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS 0605
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16121.031MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19065.031MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.812GB SYSTEM_FREEDISC_SPACE 806.084GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1861.461GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8060.516 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/20/2022 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8060.516 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/20/2022 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (CORSAIR VOID ELITE Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {D24AA4A2-477C-4138-807B-18C42085AD97}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2.3.42.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/6/2022 16:00:00
SYSTEM_SOUND LG ULTRAGEAR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2D881D7B-8BB5-4A28-8278-5972DA182196}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2022 16:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {07D7E106-BE6D-481C-8D88-BB9E11CE1F61}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9088.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/21/2020 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3C96BE0-2404-11ED-8003444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3C944D0-2404-11ED-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3C96BE0-2404-11ED-8004444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3C992F0-2404-11ED-8005444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3C992F0-2404-11ED-8006444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3C992F0-2404-11ED-8007444553540000}
SYSTEM_INPUT_NAME CORSAIR Lighting Node CORE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3C9E110-2404-11ED-800B444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3C9BA00-2404-11ED-8008444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Settings
Settings
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Norton 360
Origin
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Microsoft OneNote - en-us
WinRAR 6.11 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Logitech G HUB
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
CORSAIR iCUE 4 Software
NVIDIA Graphics Driver 516.94
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\104.0.1293.63\msedgewebview2.exe 00000C7C
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002E10
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002754
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000CC8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003BB4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003B74
C:\Program Files (x86)\Steam\steam.exe 00003134
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 00002FB0
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 00002894
C:\Program Files\LGHUB\lghub.exe 000033F8
C:\Program Files\LGHUB\lghub_agent.exe 000032BC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001568
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22062.536.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002A74
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20070.625.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00003048
C:\Windows\Explorer.EXE 00001A84
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001C18
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_74518f403e753586\RtkAudUService64.exe 00002F40
C:\Windows\System32\RuntimeBroker.exe 000038F0
C:\Windows\System32\SecurityHealthSystray.exe 00002EF0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000C80
C:\Windows\System32\smartscreen.exe 00001F00
C:\Windows\System32\svchost.exe 00003D30
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000288C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000201C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00000F20
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003834
C:\Windows\system32\ApplicationFrameHost.exe 00003958
C:\Windows\system32\DllHost.exe 00001DBC
C:\Windows\system32\backgroundTaskHost.exe 000018A8
C:\Windows\system32\conhost.exe 000029F0
C:\Windows\system32\sihost.exe 00001808
C:\Windows\system32\svchost.exe 000029E4
C:\Windows\system32\taskhostw.exe 00001AC0
C:\Windows\system32\wbem\unsecapp.exe 0000357C