Error code 17 during 'Return from the Void' quest

[Shogeton]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 23/08/2022
Frequency: Consistently
World name: Mateus
Character name: Sarajean Chatelofort
NPC name: Varshahm

Area and coordinates: Zero's Domain 5.1:7.1
Steps:
1. Get to the 'Return from the Void' part of the MSQ, with Zero unconscious
2. Talk to Varshahm, who mentions that we're going to leave the 13th
3. Click Yes when prompt whether to leave
4: The cutscene where the characters leave Zero's house plays
5: The screen goes black, with the circle spinning bottom right. There's a sound that is like some kind of wind blowing
6: The sound cuts out, the circle continues to spin
7: I get the errorcode 'an unexpected error has occurred. exiting final fantasy xiv.(17) '

I tried restarting the pc, checking to see if drivers were updated, playing in windowed or full screen, shutting down the steam overlay, teleporting elsewhere and walking back to the location.


Connection Specs
- Type of internet connection/provider: Cable internet, Telenet (Belgian provider)
- Modem maker/model number: Telenet modem

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\kimbi\OneDrive\Documents
FINAL FANTASY XIV Online D:\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16320.895MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 33728.895MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.242GB SYSTEM_FREEDISC_SPACE 77.854GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1851.284GB SYSTEM_FREEDISC_SPACE 503.744GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 11.731GB SYSTEM_FREEDISC_SPACE 1.227GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.447 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 1080 (32 bit) (100Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_1133903e1e2055b7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_1133903e1e2055b7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_1133903e1e2055b7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_1133903e1e2055b7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND C49HG9x (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B9AF9B90-95E9-40CE-9178-F172062D6C71}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/22/2022 02:00:00
SYSTEM_SOUND Speakers (G432 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {04C53CBF-80BC-47AB-953B-5EF24CF28548}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1682
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/21/2022 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62CB17A0-FC6B-11EC-8001444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62CB65C0-FC6B-11EC-8002444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62CC2910-FC6B-11EC-8003444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62CC5020-FC6B-11EC-8004444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A2CFDD90-3403-11EB-8004444553540000}
SYSTEM_INPUT_NAME Wired Keyboard 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A2D18B40-3403-11EB-8005444553540000}
SYSTEM_INPUT_NAME Wired Keyboard 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
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Calculator
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Microsoft Text Input Application


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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
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Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001E98
C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe 0000057C
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00000D20
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000031D4
C:\Program Files (x86)\VIVE\Updater\App\ViveProSettings\ViveProSettings.exe 00003ACC
C:\Program Files\HP\HP Enabling Services\BridgeCommunication.exe 00003EB8
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000031E0
C:\Program Files\Malwarebytes\Anti-Malware\MbamBgNativeMsg.exe 00003C2C
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002A24
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002344
C:\Program Files\NordVPN\NordVPN.exe 000039A0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002528
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 000032C0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22052.136.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002DAC
C:\Users\kimbi\AppData\Local\Discord\app-1.0.9006\Discord.exe 00003B04
C:\Users\kimbi\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003110
C:\WINDOWS\Explorer.EXE 00001DA0
C:\WINDOWS\System32\svchost.exe 000033C0
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000020D8
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000045DC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F88
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002820
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000868
C:\WINDOWS\system32\DllHost.exe 00000930
C:\WINDOWS\system32\cmd.exe 000035B0
C:\WINDOWS\system32\conhost.exe 000015E0
C:\WINDOWS\system32\sihost.exe 0000174C
C:\WINDOWS\system32\svchost.exe 00002100
C:\WINDOWS\system32\taskhostw.exe 00001900
C:\Windows\System32\RuntimeBroker.exe 00001724
C:\Windows\System32\SecurityHealthSystray.exe 000031C8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001B20
C:\Windows\System32\smartscreen.exe 00002424
D:\Steam\GameOverlayUI.exe 00003C78
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004054
D:\Steam\steam.exe 00003CAC
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000430C
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003B20

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Shogeton]

Seems to have fixed itself after reinstalling all the corrupted files.