Error - Unable to Download Patch Files

[Link2025]

Whenever I try to login to the FFXIV Launcer and download the patch, it always errors out a few seconds in with the message: Unable to Download Patch Files [30413][25008][20495][20495]. I have never had this issue before and have tried multiple troubleshooting solutions such as changing my DNS address, disabling antivirus and firewalls, using different versions of the launcher, deleting and trying to reinstall the game, forwarding ports on my router, disabling dx11 but NOTHING has worked so far.

I feel like I've exhausted all my current options and looking around online shows that I'm definitely not the only one who is experiencing this issue. I find it frustrating that for practically every major patch and expansion, there seem to be massive tech issues that prevent players from enjoy the game they pay a subscription for.

I am using the standalone version of FFXIV and not the Steam version.

[EveningBird]

I'm unfortunately having the same issues. My game just suddenly disconnected while in a dungeon and I can't seem to get in any more. My internet works fine. I can stream, listen music, etc.

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience. If you are experiencing an issue with updating the game files, you may be having transmission or connection issues. Please try these general troubleshooting steps to see if they resolve the issue:

■ Restart communication equipment
Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

■ Update firmware of communication equipment
Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

*Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

■ Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV. As a last resort, please try uninstalling them for testing purposes.

■ Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

■ Close any running applications
Because other applications may interfere with your update, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove routers
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

■ Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

*For details, please consult with the manufacturer of your router.

▼TCP
54992～54994
55006～55007
55021～55040

Should the issue persist, we advise contacting your Internet Service Provider to file a report as the issue may be related to the routing of your connection to our servers as do not have control over the nodes in between locations.

We hope this information is helpful.

Thank you for contacting the Final Fantasy XIV Technical Support Forums!