Cant find Previous Series Malmstones in PvP

[Yokosho]

Can’t find the previous series malmstones button on PvP profile under series malmstones I ended previous series at series level 13 an still wanting to get the level 15, 20 & 25 items from previous series

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[Yokosho]

Even the report history in support desk in game won’t update On my client after patch update

[ConcernedPerson]

I came here to report this same problem. I see the screenshot from Lodestone: https://img.finalfantasyxiv.com/t/ee...png?1661247382
as shown from this news post: https://na.finalfantasyxiv.com/lodes...58f02414c33851

My Playstation 5 does not show the "previous series" button either, just like player Yokosho above.

[Yokosho]

Same with my PlayStation 5 too

[Jonesybunny]

Confirmed, same issue on Windows (Steam version) here.

[Baxcel]

Pc non-steam can't find previous tier

[simplysleep]

Confirmed. I am not seeing the Previous Series tab on the Series Malmstone screen. Devs please fix . Thank you

[ConcernedPerson]

Confirmed. I am not seeing the Previous Series tab on the Series Malmstone screen. Devs please fix . Thank you

I will share my post I just made in the PVP section, as I've discovered that this is not, in fact, a bug, so all of us here are mistaken (as well as the folks on Discord/Reddit/etc.). You're not seeing the previous season rewards button because they are, in fact, gone. If you did not earn the malmstones during the season, you can no longer get any of the rewards from the track. The live letter and patch notes hid this fact, but a separate lodestone post identified it.

Here's my post from the other thread:

Clarity has at long last been achieved.

A forum user showed me this lodestone post: https://eu.finalfantasyxiv.com/lodes...493ca256649e63

So, the basic takeaway is that in this specific lodestone post, SE said "At the start of each new Series period, your Series EXP and level will be reset and the available rewards will be replaced."

This makes the deadline pretty clear and also that the rewards would be vanishing. However, it was only clear to anyone who saw and read the lodestone post. Anyone who relied on the live letter and the preliminary patch notes to prepare them for 6.2 was not warned of this.

In the live letter, in their section on PVP, they left out this vital fact, which is either a glaring oversight or honestly pretty sketchy AF. Instead, they just said, and I quote,

"Available rewards will be updated and Series level/experience will be reset."
"Series One rewards may be claimed until the end of Series Two"

This led scores of us to believe that additional rewards were being added, e.g. the list was being updated. Silly us. This also led us to believe we had until the end of series two to claim the rewards from series 1.

My personal takeaway lesson of the day: Don't trust the live letters or patch notes by themselves. Make sure you read every single lodestone post because a vital fact, e.g. content vanishing from the game, might be tucked away in them. Seems pretty messed up, but OKAY. Sure. I wonder if they'll do the same thing when they end the garo event. Guess we'll see.

[Yokosho]

Darn hope they add another way to get the items from previous series that we didn’t claim or earn

[simplysleep]

I will share my post I just made in the PVP section, as I've discovered that this is not, in fact, a bug, so all of us here are mistaken (as well as the folks on Discord/Reddit/etc.). You're not seeing the previous season rewards button because they are, in fact, gone. If you did not earn the malmstones during the season, you can no longer get any of the rewards from the track. The live letter and patch notes hid this fact, but a separate lodestone post identified it.

Here's my post from the other thread:

Clarity has at long last been achieved.

A forum user showed me this lodestone post: https://eu.finalfantasyxiv.com/lodes...493ca256649e63

So, the basic takeaway is that in this specific lodestone post, SE said "At the start of each new Series period, your Series EXP and level will be reset and the available rewards will be replaced."

This makes the deadline pretty clear and also that the rewards would be vanishing. However, it was only clear to anyone who saw and read the lodestone post. Anyone who relied on the live letter and the preliminary patch notes to prepare them for 6.2 was not warned of this.

In the live letter, in their section on PVP, they left out this vital fact, which is either a glaring oversight or honestly pretty sketchy AF. Instead, they just said, and I quote,

"Available rewards will be updated and Series level/experience will be reset."
"Series One rewards may be claimed until the end of Series Two"

This led scores of us to believe that additional rewards were being added, e.g. the list was being updated. Silly us. This also led us to believe we had until the end of series two to claim the rewards from series 1.

My personal takeaway lesson of the day: Don't trust the live letters or patch notes by themselves. Make sure you read every single lodestone post because a vital fact, e.g. content vanishing from the game, might be tucked away in them. Seems pretty messed up, but OKAY. Sure. I wonder if they'll do the same thing when they end the garo event. Guess we'll see.

Hmm I dont know. This recent post on Lodestone confirms that we can claim it until the end of Series 2. There's also another screenshot here of how we can apparently switch to the Previous Series rewards on the Series Malmstone tab. The below post was on 08/23/22. Really looks like a bug.

https://na.finalfantasyxiv.com/lodes...58f02414c33851