Honestly I'm not even sure if they check the forums for feedback. There isn't a forum dedicated to giving in game feedback and this forum doesn't seem like the proper place for feedback either, but I could be wrong.
They look at the forums as a joke, I'm sure. Or to feel better when they got the white knights defending them. I don't know, I'm speculating on that one.
Not everyone offers good opinions or thoughts (Definitely not me) but that's the nature of things. You do need to dig and look for those things that are worth listening to or reading.
The annoying part is that when you go to the Support Desk in game - the ONLY way you can contact anyone who works on the game inside of the game - it directly tells you to come to the forums for suggestions and feedback regarding the game itself since the support desk is meant for feedback on GMs. So basically, this is a forum dedicated to feedback, it's the only official method of giving feedback, and yet it feels like they ignore literally everything on it and have opted to get their feedback from some random, unnamed source that nobody has any clue what it actually is. Great stuff!
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