Black screen after launching the game

[Erendirn]

Update: Issue happened again... didn't even install/touch anything since it worked last time (yesterday)....I don't know what to do anymore also.

[Nocturncat]

so i have an answer from SE support (i got several but the last one is important), so if nothing helps reinstall windows, they KNOW that there is an issue and they KNOW that it happend only for a low percent group, and they r not so much like here r postet. and fact is , the issues we have are old issues and patch 6.2 showed them for us,

i have the original email, but only in german.

so there will be no patch, no other thingy because the errors we have are old and patch 6.2 "discovered" and showed them for us.

oh and they dont redone that steamupdate, i told them that i would pay for a pc version, but they dont transfere chars (its impossible), and they cant make your steam acc to a pc version (impossible)

so copy´n´paste of data doesnt work for them, a fix for steam users doesnt work, because there r only a lil few persons who are affected and we should reinstall windows.

sry but definitly they wont change anything, if someone wants that i post that email here i will, but it is in german

[Nocturncat]

btw that renamingthingy with the steamclient64.dll works..but not permanent, after you restart steam it downloads that dll again. so you have to delete it again.

and again email from SE, it is not theyr update that causes the error, it is our soft/hardware

[Vantoh]

Hi, could you share the email maybe? I'm german and I have the same issue after patch 6.3 and would like how to fix it. I think it's pretty mean, that they do not even adress that problem even when it only affects "few" players in their eyes. I also would transfer to PC version, if it was possible. I'm just sick of that black screen problem. -.-

[ZeroRaziel]

Thanks for sharing. Yeah, it could be a Windows/hardware related issue. From all the tests it feels like FFXIV Launcher tries to refer to Steam for some data and Steam client calls out to Windows for that data and if Windows doesn't provide that for some reasons FFXIV client just loops with a black screen.
Could anyone confirm if re-installing Windows actually fixes the issue? Doing a clean install is a bit extreme for sure so woudn't expect that many volunteers.
Thing is that even if it does help resolving black screen issue that would mean that there should be a way to fix it with a proper Windows Registry editing.

[Nocturncat]

i write with the support team near every 2 or 3 days,..always the same,..today i should try to run steam as administrator or/and disable steam overlay.

my last sentence was that it is sad that NO ONE ever took a look at this topic from the support team or similar.it is a fact that since 6.2 we have the problem ...and not a "few" this error affect more than enough people but not everyone writes here.

and a change from the steam version to windows is not possible, that what the tec support says,..i answered that it is possible to transfere my char to another server,realm whatever? but not to another account?

i even told them that i would buy a new acc including playtime...

@vantoh you can write me your email as pm and i share my support emails with you.

@zeroraziel reinstalling windows does nothing,..fact is,..SE dont know what the error is, what it causes,..fact is ...we dont have the same hardware,software, even countries and internet providers are different and even windows itself.. a freidn of mine has it on his NEW laptop with windows 11 running, on its old win10 pc it runs perfectly. i have a new systemboard and have that issue,

the only thing that work so far is to delete the steamclient64.dll from the mainfolder of steam. but after you start your steam new..it will be there again. i told that SE too,..but they didnt answer bout it ,.only to disable my client...

sad,..

[Nocturncat]

funfact:

in september i opened a topic with that problem in the german section of the technical support,..and without an answer, or statement from SE it was closed and transfered to the "Closed Questions" topic.

"clap clap clap"

[RevFM]

Just starting having this issue yesterday, looked through this forum and tired all the fixes, and nothing

[Kaiza]

Hi there,

I faced the same issue about two days ago. Here what fix it for me, maybe it will work for you

- Go to Start and type: cmd
- In the search window you should see a program called "cmd"
- Right-click on it and select "Run as administrator"
- In the black window that opens, enter: DISM /Online /Cleanup-Image /RestoreHealth (note the space before "/")
- Press the Enter-key
- Wait for the process to finish
- Now enter: sfc /scannow (note the space between "sfc" and "/")
- Press the Enter-key
- Wait for the process to finish
- Try the game or restart your pc

Good Luck.

[chumby]

Just had a new steam update and now force closing steam after hitting play no longer works.
And still square does not acknowledge anything