Black screen after launching the game

[Kyome]

I'm a Steam user.

I'm having this issue since patch 6.2 (The one they introduced the Island Sanctuary, i believe) and i've tried alot of things to attempt to fix it, but nothing seems to work.

This is the list of stuffs i did it, so far:

Using the "Repair" button on launcher
It didn't work, launcher seems to be okay, the black screen happens after you click the "play" button.

Reinstalling the Game
I did it, twice, one before and another after i tried to use the "Repair" button. Seems not to work.

Reinstalling the Whole Steam
Not only it didn't work, i also had to reinstall all of my other games and reconfigure some of it, manually. Tried to switch to beta version, setting up the FFXIVBoot file to "-issteam". I also tried to use the "Launch Options" on Steam and used the "-autoconfig". NOPE.

Switching between versions of DirectX9 and 11
Nope, same issue.

Turning OFF Steam Overlay
Not only i turned it off, i also did it with Overwolf, Discord and NVidia GeForce Experience. It didn't change anything with the problem.

Installing the latest version of my Graphic Card
It's always up to date, it didn't work.

Reconfiguring the Internet Explorer/Edge
It didn't change anything, even switching values and returning them to normal.

Changing some FFXIV properties values
Tried to change the "CutsceneValue". No luck on getting that to work.

Trying to do small fixes on some programs/System files
Y'know... Firewall, Windows Updates, booting the computer with less functions, Anti-virus checks/disables, Flush/Release DNS, this kind of stuff. Not seems to get the game to work.

The only solution i've found was the one pointed here long time ago, the one you need to close your Steam before clicking the "Play" button. But this only a band-aid to a open wound. It gets tiresome if you happen to get a Lobby Error and had to do this all over again, (Open Steam, Launch FFXIV, Put your credentials, Close Steam on Task Manager, Clicking on "Play" button, check if the resolution is the correct one, if not, had to change on the "Settings" menu).

I haven't contacted the Support because i wanted to try everything to fix this instead of wasting my time with someone pointing out what to do, while knowing i already did it beforehand.

I don't know what to do at this point, besides getting frustrated every time i get a randon disconnect from the game and this problem not getting aknowledged from any FFXIV staff members.

[Flojana]

Same issue here, has been going on for 3 days with the nice bonus that even the Force Stop Steam method does.not.work. Meaning I haven't been able to play the game at all. Day 1 I try the usual suspects, update drivers, compatibility mode, run as admin, nada. Day 2, I contact customer support that just redirect me to another email address. We're on day 3 and still no freaking answer.

But don't worry, I did get a mail telling me my sub was running out, thanks Square.

[Saruma]

Same Problem here, for more than One Month now.. i can remeber a time where this would get fix asap but i think steam users are not relevant enough to do so.

[on9desu]

Hellooo Square anybody there? It has already been 4 months. Stop acting like you don't see this.

[Nocturncat]

Hellooo Square anybody there? It has already been 4 months. Stop acting like you don't see this.

oh they can do that and that heavy,...4 months ago (hell yeah,..) i worte an ingame ticket bout that problem...gm told me to wrote direct to SE support with that ingame support number...and guess what? i recived no answer.
yeah se we know you have alot imporant things to do (change color from a single dot ingame),..but HELL!! there r so many people who has this error,..and not only in a specific country,..i gave up! tro wrote in the german forum because....yeah no answer after all..
as ya know we pay for a game that doesnt work propertly..and yes that includes the launcher too,..as fact that so many from us have to kill the steam instance..we have ingame lags..errors..whatever..

so SE stop ignoring us!

[CaffeinePanda]

I'm back! 6.3 has undone the file renaming fix, so I had to bring this thread up again to re-find the fix (I haven't tried it, am hoping it's a once off fix until 6.35 or 6.4? doesn't appear to be every patch, not the major ones?)

[CaffeinePanda]

Many of us have been unable to play the game the way others do, for 5+ months. Some of us had a workaround, but 6.3 broke that workaround, so I want to resurface this as the current best workaround (albeit needing to be repeated each major patch it seems).

I did some more experimenting, no need to rename/remove steamclient64.dll in the Steam Folder.

Instead, I renamed

steam_api64.dll

inside

<Steam Folder>\steamapps\common\FINAL FANTASY XIV Online\boot

to

steam_api64-bak.dll

That seems to consistently work for me, and it persists through Steam restarting. I'm assuming it will work until FFXIV pushes an update for that file. Again, not sure what the consequences are, but it allows me to play the game without quitting Steam.

[DeadlyStinger]

I try it with new patch nothing same shit again thx square enix for 1 more time who dont fix that problem...

[LostHope_Saki]

Yeah, I also hoped the patch maybe finally fixes something... but nope :/ Still the same issue for months now.

[Kyome]

Many of us have been unable to play the game the way others do, for 5+ months. Some of us had a workaround, but 6.3 broke that workaround, so I want to resurface this as the current best workaround (albeit needing to be repeated each major patch it seems).

Damn, i can't believe naming a file would fix the "issue".
It baffles me that the community found the solution for it faster than the support.
Thanks for sharing it.