Black screen after launching the game

**CaffeinePanda** · 10-08-2022 09:43 PM

Daily post - still not working

**CaffeinePanda** · 10-09-2022 01:36 PM

Daily post - still not working

**Phalk** · 10-10-2022 08:35 AM

Still not working.

**CaffeinePanda** · 10-10-2022 07:02 PM

Daily post - still not working

**Vosyem** · 10-11-2022 10:30 AM

Hi,

Just wanting to add my own experience, I ran into the same Black screen AFTER logging in and pressing the play button as everyone else here, began after the 6.2 patch dropped and continued until, after much searching and re-installing the entire game I came across this thread.

The previously mentioned steps have worked for me:

Run via normal steam launcher.
Log into the launcher but do not yet press the Play button.
Using Task manager, end all running Steam tasks (trying to exit steam itself won't work as it will force FF14 to close before it will exit).
Once all Steam tasks are ended, press Play on the FF14 launcher, everything now works as expected.

Hope this helps with any technical diagnosis for the Moderators to pass on to the Developers.

Loving FF14, even more now I can again access it :)

- Vosyem

**HuaTuo** · 10-11-2022 12:03 PM

Amazing. Already 3 months of this aids. SE hello? 20k views 16 pages and still nothing is done or even acknowledged.

**CaffeinePanda** · 10-11-2022 05:52 PM

Originally Posted by HuaTuo

Amazing. Already 3 months of this aids. SE hello? 20k views 16 pages and still nothing is done or even acknowledged.

It's so odd - why are the forums for such a big game abandoned?

**CaffeinePanda** · 10-12-2022 08:23 PM

Daily post - still not working & still not acknowledged

**yate** · 10-13-2022 12:57 AM

Same issue here. It also works if you remove/rename steamclient64.dll from your Steam folder before launching the game.

Here's a dump of the process when it's hanging, not that it's super helpful. Seems like there's some issue with the way this game is using the steam API

Code:

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for steamclient64.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for steam_api64.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ffxiv_dx11.exe - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvwgf2umx.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvcuda64.dll - 
GetUrlPageData2 (WinHttp) failed: 12007.

DUMP_CLASS: 2

DUMP_QUALIFIER: 400

FAULTING_IP: 
+0
00000000`00000000 ??              ???

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00003b08

DEFAULT_BUCKET_ID:  STATUS_BREAKPOINT

PROCESS_NAME:  ffxiv_dx11.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

EXCEPTION_CODE_STR:  80000003

WATSON_BKT_PROCSTAMP:  63178c27

WATSON_BKT_PROCVER:  1.0.0.0

PROCESS_VER_PRODUCT:  FINAL FANTASY XIV

WATSON_BKT_MODULE:  unknown

WATSON_BKT_MODVER:  0.0.0.0

WATSON_BKT_MODOFFSET:  0

WATSON_BKT_MODSTAMP:  bbbbbbb4

BUILD_VERSION_STRING:  10.0.19041.1889 (WinBuild.160101.0800)

MODLIST_WITH_TSCHKSUM_HASH:  b0d60123200cf4e76ec3dd1569c915c388da025b

MODLIST_SHA1_HASH:  95f5d70f4f62623e6a543bf52be81a8c28c8dcc0

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

PRODUCT_TYPE:  1

SUITE_MASK:  272

DUMP_FLAGS:  8000c07

DUMP_TYPE:  0

ANALYSIS_SESSION_HOST:  

ANALYSIS_SESSION_TIME:  10-01-2022 18:49:11.0738

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

THREAD_ATTRIBUTES: 
OS_LOCALE:  ENU

PROBLEM_CLASSES: 




    Tid    [0x0]
    Frame  [0x00]
    String [STATUS_BREAKPOINT]
    Data Bucketing


BUGCHECK_STR:  STATUS_BREAKPOINT

LAST_CONTROL_TRANSFER:  from 00007ff830a5af23 to 00007ff83332d244

STACK_TEXT:  
00000058`5a18edd8 00007ff8`30a5af23 : 00000002`00000001 00000001`00000002 00000000`00000000 00007ff8`30a93a7b : ntdll!NtReadFile+0x14
00000058`5a18ede0 00007fff`b8f1f0c0 : 00000001`0001b000 00000000`00000000 00000001`00000001 00000058`5a18f2b0 : KERNELBASE!ReadFile+0x73
00000058`5a18ee60 00007fff`b8f1c181 : 00000000`00000000 00000000`0002bf00 000001de`00000000 000001de`6d100440 : steamclient64!Steam_TerminateGameConnection+0x384f20
00000058`5a18f2b0 00007fff`b8f1c4c0 : 000001de`6d190144 000001de`6d100440 00000058`5a18f480 00000000`00000000 : steamclient64!Steam_TerminateGameConnection+0x381fe1
00000058`5a18f2f0 00007fff`b8f00b41 : 00000000`00000001 00000000`00000001 000001de`6d190000 00000000`00000040 : steamclient64!Steam_TerminateGameConnection+0x382320
00000058`5a18f450 00007fff`b8dd90b4 : 000001de`6d0912c0 00000000`00000000 00000058`5a18f7a0 00007fff`b97fcf48 : steamclient64!Steam_TerminateGameConnection+0x3669a1
00000058`5a18f770 00007fff`b8d909dc : 00000000`00000001 00000000`0af949a4 000001de`00000000 00000000`0000000b : steamclient64!Steam_TerminateGameConnection+0x23ef14
00000058`5a18f800 00007ff8`013f719a : ffffffff`00000000 00000000`00000000 000001de`67521780 00000000`00000001 : steamclient64!Steam_TerminateGameConnection+0x1f683c
00000058`5a18f880 00007ff8`013f8170 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : steam_api64!SteamAPI_SetTryCatchCallbacks+0x222a
00000058`5a18f8b0 00007ff6`2620d828 : 000001de`6ae4cc00 00000000`00000000 00000000`00000005 000001de`7516b1f0 : steam_api64!SteamAPI_RunCallbacks+0x70
00000058`5a18f8e0 00007ff6`25c92908 : 000001de`6757df90 00000000`00000000 00000000`00000000 000001de`67521780 : ffxiv_dx11+0x60d828
00000058`5a18f910 00007ff6`25c562b5 : 00000007`3f86c8e2 00000000`00000006 00000000`00000001 00000000`00000000 : ffxiv_dx11+0x92908
00000058`5a18f940 00007ff6`25c59907 : 00000058`5a18fab0 00000000`00000000 00000000`00000000 00000000`00000000 : ffxiv_dx11+0x562b5
00000058`5a18f9b0 00007ff6`2715720f : 00000000`0000000a 00000000`00000000 00000000`00000000 00000000`00000000 : ffxiv_dx11+0x59907
00000058`5a18fee0 00007ff8`32e27034 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff8`00770000 : ffxiv_dx11+0x155720f
00000058`5a18ff20 00007ff8`332e26a1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000058`5a18ff50 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

THREAD_SHA1_HASH_MOD_FUNC:  381c0ac413399062e171a3713d2c20f1741b0dff

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  3a07856cd4950014a52192315fd8f790150af6de

THREAD_SHA1_HASH_MOD:  b7c652e4258c3e4bce98b15e467582dae73ae68f

FOLLOWUP_IP: 
steamclient64!Steam_TerminateGameConnection+384f20
00007fff`b8f1f0c0 85c0            test    eax,eax

FAULT_INSTR_CODE:  7674c085

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  steamclient64!Steam_TerminateGameConnection+384f20

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: steamclient64

IMAGE_NAME:  steamclient64.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  63339b1a

BUCKET_ID:  STATUS_BREAKPOINT_steamclient64!Steam_TerminateGameConnection+384f20

PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT_steamclient64!Steam_TerminateGameConnection+384f20

FAILURE_EXCEPTION_CODE:  80000003

FAILURE_IMAGE_NAME:  steamclient64.dll

BUCKET_ID_IMAGE_STR:  steamclient64.dll

FAILURE_MODULE_NAME:  steamclient64

BUCKET_ID_MODULE_STR:  steamclient64

FAILURE_FUNCTION_NAME:  Steam_TerminateGameConnection

BUCKET_ID_FUNCTION_STR:  Steam_TerminateGameConnection

BUCKET_ID_OFFSET:  384f20

BUCKET_ID_MODTIMEDATESTAMP:  63339b1a

BUCKET_ID_MODCHECKSUM:  151ef85

BUCKET_ID_MODVER_STR:  7.53.93.61

BUCKET_ID_PREFIX_STR:  STATUS_BREAKPOINT_

FAILURE_PROBLEM_CLASS:  STATUS_BREAKPOINT

FAILURE_SYMBOL_NAME:  steamclient64.dll!Steam_TerminateGameConnection

FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_steamclient64.dll!Steam_TerminateGameConnection

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/ffxiv_dx11.exe/1.0.0.0/63178c27/unknown/0.0.0.0/bbbbbbb4/80000003/00000000.htm?Retriage=1

TARGET_TIME:  2022-10-01T22:48:20.000Z

OSBUILD:  19044

OSSERVICEPACK:  1889

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt SingleUserTS

USER_LCID:  0

OSBUILD_TIMESTAMP:  2011-03-01 17:27:29

BUILDDATESTAMP_STR:  160101.0800

BUILDLAB_STR:  WinBuild

BUILDOSVER_STR:  10.0.19041.1889

ANALYSIS_SESSION_ELAPSED_TIME: 19db

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:status_breakpoint_80000003_steamclient64.dll!steam_terminategameconnection

FAILURE_ID_HASH:  {f19f7334-0e4c-ee40-78e6-09f7dba5b83e}

Followup:     MachineOwner

**DeadlyStinger** · 10-13-2022 09:08 AM

Originally Posted by yate

Same issue here. It also works if you remove/rename steamclient64.dll from your Steam folder before launching the game.

Here's a dump of the process when it's hanging, not that it's super helpful. Seems like there's some issue with the way this game is using the steam API

Code:

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for steamclient64.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for steam_api64.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ffxiv_dx11.exe - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvwgf2umx.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvcuda64.dll - 
GetUrlPageData2 (WinHttp) failed: 12007.

DUMP_CLASS: 2

DUMP_QUALIFIER: 400

FAULTING_IP: 
+0
00000000`00000000 ??              ???

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00003b08

DEFAULT_BUCKET_ID:  STATUS_BREAKPOINT

PROCESS_NAME:  ffxiv_dx11.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

EXCEPTION_CODE_STR:  80000003

WATSON_BKT_PROCSTAMP:  63178c27

WATSON_BKT_PROCVER:  1.0.0.0

PROCESS_VER_PRODUCT:  FINAL FANTASY XIV

WATSON_BKT_MODULE:  unknown

WATSON_BKT_MODVER:  0.0.0.0

WATSON_BKT_MODOFFSET:  0

WATSON_BKT_MODSTAMP:  bbbbbbb4

BUILD_VERSION_STRING:  10.0.19041.1889 (WinBuild.160101.0800)

MODLIST_WITH_TSCHKSUM_HASH:  b0d60123200cf4e76ec3dd1569c915c388da025b

MODLIST_SHA1_HASH:  95f5d70f4f62623e6a543bf52be81a8c28c8dcc0

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

PRODUCT_TYPE:  1

SUITE_MASK:  272

DUMP_FLAGS:  8000c07

DUMP_TYPE:  0

ANALYSIS_SESSION_HOST:  

ANALYSIS_SESSION_TIME:  10-01-2022 18:49:11.0738

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

THREAD_ATTRIBUTES: 
OS_LOCALE:  ENU

PROBLEM_CLASSES: 




    Tid    [0x0]
    Frame  [0x00]
    String [STATUS_BREAKPOINT]
    Data Bucketing


BUGCHECK_STR:  STATUS_BREAKPOINT

LAST_CONTROL_TRANSFER:  from 00007ff830a5af23 to 00007ff83332d244

STACK_TEXT:  
00000058`5a18edd8 00007ff8`30a5af23 : 00000002`00000001 00000001`00000002 00000000`00000000 00007ff8`30a93a7b : ntdll!NtReadFile+0x14
00000058`5a18ede0 00007fff`b8f1f0c0 : 00000001`0001b000 00000000`00000000 00000001`00000001 00000058`5a18f2b0 : KERNELBASE!ReadFile+0x73
00000058`5a18ee60 00007fff`b8f1c181 : 00000000`00000000 00000000`0002bf00 000001de`00000000 000001de`6d100440 : steamclient64!Steam_TerminateGameConnection+0x384f20
00000058`5a18f2b0 00007fff`b8f1c4c0 : 000001de`6d190144 000001de`6d100440 00000058`5a18f480 00000000`00000000 : steamclient64!Steam_TerminateGameConnection+0x381fe1
00000058`5a18f2f0 00007fff`b8f00b41 : 00000000`00000001 00000000`00000001 000001de`6d190000 00000000`00000040 : steamclient64!Steam_TerminateGameConnection+0x382320
00000058`5a18f450 00007fff`b8dd90b4 : 000001de`6d0912c0 00000000`00000000 00000058`5a18f7a0 00007fff`b97fcf48 : steamclient64!Steam_TerminateGameConnection+0x3669a1
00000058`5a18f770 00007fff`b8d909dc : 00000000`00000001 00000000`0af949a4 000001de`00000000 00000000`0000000b : steamclient64!Steam_TerminateGameConnection+0x23ef14
00000058`5a18f800 00007ff8`013f719a : ffffffff`00000000 00000000`00000000 000001de`67521780 00000000`00000001 : steamclient64!Steam_TerminateGameConnection+0x1f683c
00000058`5a18f880 00007ff8`013f8170 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : steam_api64!SteamAPI_SetTryCatchCallbacks+0x222a
00000058`5a18f8b0 00007ff6`2620d828 : 000001de`6ae4cc00 00000000`00000000 00000000`00000005 000001de`7516b1f0 : steam_api64!SteamAPI_RunCallbacks+0x70
00000058`5a18f8e0 00007ff6`25c92908 : 000001de`6757df90 00000000`00000000 00000000`00000000 000001de`67521780 : ffxiv_dx11+0x60d828
00000058`5a18f910 00007ff6`25c562b5 : 00000007`3f86c8e2 00000000`00000006 00000000`00000001 00000000`00000000 : ffxiv_dx11+0x92908
00000058`5a18f940 00007ff6`25c59907 : 00000058`5a18fab0 00000000`00000000 00000000`00000000 00000000`00000000 : ffxiv_dx11+0x562b5
00000058`5a18f9b0 00007ff6`2715720f : 00000000`0000000a 00000000`00000000 00000000`00000000 00000000`00000000 : ffxiv_dx11+0x59907
00000058`5a18fee0 00007ff8`32e27034 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff8`00770000 : ffxiv_dx11+0x155720f
00000058`5a18ff20 00007ff8`332e26a1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000058`5a18ff50 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

THREAD_SHA1_HASH_MOD_FUNC:  381c0ac413399062e171a3713d2c20f1741b0dff

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  3a07856cd4950014a52192315fd8f790150af6de

THREAD_SHA1_HASH_MOD:  b7c652e4258c3e4bce98b15e467582dae73ae68f

FOLLOWUP_IP: 
steamclient64!Steam_TerminateGameConnection+384f20
00007fff`b8f1f0c0 85c0            test    eax,eax

FAULT_INSTR_CODE:  7674c085

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  steamclient64!Steam_TerminateGameConnection+384f20

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: steamclient64

IMAGE_NAME:  steamclient64.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  63339b1a

BUCKET_ID:  STATUS_BREAKPOINT_steamclient64!Steam_TerminateGameConnection+384f20

PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT_steamclient64!Steam_TerminateGameConnection+384f20

FAILURE_EXCEPTION_CODE:  80000003

FAILURE_IMAGE_NAME:  steamclient64.dll

BUCKET_ID_IMAGE_STR:  steamclient64.dll

FAILURE_MODULE_NAME:  steamclient64

BUCKET_ID_MODULE_STR:  steamclient64

FAILURE_FUNCTION_NAME:  Steam_TerminateGameConnection

BUCKET_ID_FUNCTION_STR:  Steam_TerminateGameConnection

BUCKET_ID_OFFSET:  384f20

BUCKET_ID_MODTIMEDATESTAMP:  63339b1a

BUCKET_ID_MODCHECKSUM:  151ef85

BUCKET_ID_MODVER_STR:  7.53.93.61

BUCKET_ID_PREFIX_STR:  STATUS_BREAKPOINT_

FAILURE_PROBLEM_CLASS:  STATUS_BREAKPOINT

FAILURE_SYMBOL_NAME:  steamclient64.dll!Steam_TerminateGameConnection

FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_steamclient64.dll!Steam_TerminateGameConnection

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/ffxiv_dx11.exe/1.0.0.0/63178c27/unknown/0.0.0.0/bbbbbbb4/80000003/00000000.htm?Retriage=1

TARGET_TIME:  2022-10-01T22:48:20.000Z

OSBUILD:  19044

OSSERVICEPACK:  1889

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt SingleUserTS

USER_LCID:  0

OSBUILD_TIMESTAMP:  2011-03-01 17:27:29

BUILDDATESTAMP_STR:  160101.0800

BUILDLAB_STR:  WinBuild

BUILDOSVER_STR:  10.0.19041.1889

ANALYSIS_SESSION_ELAPSED_TIME: 19db

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:status_breakpoint_80000003_steamclient64.dll!steam_terminategameconnection

FAILURE_ID_HASH:  {f19f7334-0e4c-ee40-78e6-09f7dba5b83e}

Followup:     MachineOwner

rly thx now i can play ffxiv with steam open XD

Thread: Black screen after launching the game

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