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  1. #1
    Player
    HuaTuo's Avatar
    Join Date
    Aug 2021
    Posts
    128
    Character
    Hua Tuo
    World
    Zurvan
    Main Class
    Conjurer Lv 90

    Black screen after launching the game [PERMANENT FIX IN OP EDIT]

    I logged into the game just fine yesterday. Now, after downloading the 6.2 patch, after clicking on "play", game launches, expands to fullscreen, but the screen stays black. When I click mouse button while on the black screen, the game closes and I have to re-start launcher, put in login details again, rinse and repeat. Is this happening to anyone else?

    EDIT: BEST TEMPORARY SOLUTION SO FAR THAT WORKS:

    1. Launch the game through Steam
    2. Log-in with your account details, but DO NOT press the Play button
    3. While the launcher is on the screen where you can see the Play button, launch the Task Manager, and end the Steam process
    4. After Steam has been forcibly closed, press Play
    5. The game should work as normal

    (big thanks to Purplebun)

    EDIT: PERMANENT FIX SO FAR THAT WORKS:

    Simply rename Steamclient64.dll in your STEAM installation folder to something else or remove it completely. Poof! - problem gone! We're not sure how that affect other applications but as far as FFXIV is concerned, no more black screen!

    (thanks to Yate)
    (14)
    Last edited by HuaTuo; 10-13-2022 at 12:23 PM.

  2. #2
    Player
    JhinTsylfh's Avatar
    Join Date
    Aug 2022
    Posts
    4
    Character
    Jhin Tsylfh
    World
    Ragnarok
    Main Class
    Conjurer Lv 90
    I'm having the same problem with my game. I'm playing on a laptop with a Ryzen 7 and a 3060 GTX, on the steam version
    (0)

  3. #3
    Player
    JhinTsylfh's Avatar
    Join Date
    Aug 2022
    Posts
    4
    Character
    Jhin Tsylfh
    World
    Ragnarok
    Main Class
    Conjurer Lv 90
    I've tried using DX9 instead of DX11 but the game won't launch. After enabling DX11 again the game runs just fine
    (1)

  4. #4
    Player
    Yuzaki's Avatar
    Join Date
    Dec 2021
    Posts
    7
    Character
    Yuzaki Tachibana
    World
    Phoenix
    Main Class
    Goldsmith Lv 90
    I have the same problem.
    I did already a complete game repair, same issue.
    If I run the launcher from the directory and use a non steam account it works. so it is related to the steam version...
    enabling and disabling steam overlay does not help either...
    reset of the game settings did not help neither...
    switching between DX9 and DX11 does not help in my case...
    (0)
    Last edited by Yuzaki; 08-23-2022 at 09:12 PM.

  5. #5
    Player
    JhinTsylfh's Avatar
    Join Date
    Aug 2022
    Posts
    4
    Character
    Jhin Tsylfh
    World
    Ragnarok
    Main Class
    Conjurer Lv 90
    I'd say check the drivers of the grafic card and windows update, but I don't know
    (0)

  6. #6
    Player
    Yuzaki's Avatar
    Join Date
    Dec 2021
    Posts
    7
    Character
    Yuzaki Tachibana
    World
    Phoenix
    Main Class
    Goldsmith Lv 90
    I already wrote, it works with non steam account, so it's not hardware related...

    it seems you cannot refer to a post in this forum...

    @HuaTuo: Do you use a steam account?
    (0)
    Last edited by Yuzaki; 08-23-2022 at 10:07 PM.

  7. 08-23-2022 10:05 PM

  8. 08-23-2022 10:06 PM

  9. #7
    Player
    AriusSerph's Avatar
    Join Date
    Aug 2022
    Posts
    3
    Character
    Arius Serph
    World
    Behemoth
    Main Class
    Warrior Lv 90
    Got the same issue, tried to update my drivers, rebooted, running with DX11, nothing.

    Steam account too, game worked fine just yesterday
    (0)

  10. #8
    Player
    Valindra's Avatar
    Join Date
    Aug 2022
    Posts
    2
    Character
    Valindra Sanguinar
    World
    Hyperion
    Main Class
    Blue Mage Lv 70
    got the same problem.
    also steam account .
    game also worked fine just before patch
    (0)

  11. #9
    Player
    AderynDafydd's Avatar
    Join Date
    Sep 2020
    Posts
    2
    Character
    Aderyn Dafydd
    World
    Zalera
    Main Class
    Gunbreaker Lv 80
    same. steam. fine last night.
    (1)

  12. #10
    Player

    Join Date
    May 2018
    Posts
    5

    Stuck

    same issue but doin it as i log into the area Radz at han
    need someone to move them away for the area

    I am Stuck , i can not play the game , my main is in stuck in the opening screen then errors out on dx11, it only does it when i enter the area. other areas are fine
    (0)
    Last edited by GreenApples; 08-23-2022 at 11:06 PM. Reason: adding

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