Character stuck at Now loading

[Madruk]

I've tried both the customer support center and GM call and got the run around from both. My character is unable to login after a crash, it's just stuck at the Now Loading screen. It shows me as online if you check the friends list, but I'm not actually in the game. Is it really this hard to physically kick a character completely off the server? What can I do about this at this point? A friend of mine said he had a similar issue and the only thing he could do is wait for a server maint for him to be kicked off. Why can't a GM just log me out?

ISP: Verizon

Type of Internet Connection: Broadband

Internet Connection Speed: 2528 Down / 487 Kbps Up

PC Manufacturer & Model Number: Self Built

OS: Windows 7

Graphics Card: Nvidia 670

Frequency:
Once

Character Name:
Madruk Darkrune

Race:
Roegadyn

World:
Excalibur

Class:
Marauder

Physical Level:
50

Area and Coordinates:
Hyrstmill Hamlet in Northern Shroud

Party or Solo:
Party

NPC Name:
None

Monster Name:
None

In-Game Time:
June 4th, 2012 2:00ish pm PST

Steps:
Upon attempting to zone into the Hyrstmill Hamlet, our party got a R0 connection and were disconnected. Upon relogging into the game, we were unable to reinvite people to our party. When I attempted to log out and back in to see if I could fix it, I was unable to log back in and was stuck in the Now Loading screen.