Results 1 to 2 of 2
  1. #1
    Player
    KeylessSparks's Avatar
    Join Date
    Aug 2022
    Posts
    2
    Character
    Ciri'na Malaguld
    World
    Sargatanas
    Main Class
    Astrologian Lv 90

    Crashing during load screen, tried multiple fixes, nothing working

    As the title says, I'm having issues where I'm crashing during the initial load screen after character select. It will start to load, then crash me to desktop without any error info to look up. This is a fresh install, as the install before was doing it as well, and I've run through the forums and through google for multiple fixes including removing data for the area I'm in and reinstalling it, turning off my windows firewall and making sure FFXIV is whitelisted in my antivirus (which is Kaspersky btw) and I'm at a loss for what to do next. It was working on this laptop recently, as I participated in the summer event just last week, but now its crashing with no explanation and I could really use some help.
    (0)

  2. #2
    Player
    KeylessSparks's Avatar
    Join Date
    Aug 2022
    Posts
    2
    Character
    Ciri'na Malaguld
    World
    Sargatanas
    Main Class
    Astrologian Lv 90
    I did a complete reset of my laptop and reinstall of everything that was there before and its still crashing in the same location. This is my system information from the launcher. I'm at a loss.





    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\midni\Documents
    FINAL FANTASY XIV ONLINE D:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx (4 CPUs), ~2.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
    SYSTEM_BIOS F.52
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 6061.336MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 8512.254MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.430GB SYSTEM_FREEDISC_SPACE 67.971GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 805.806GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS AMD Radeon(TM) Vega 3 Graphics
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x15D8)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 2033.992 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 3030.668 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0375335.inf_amd64_7de275617d9da25a\B374868\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0375335.inf_amd64_7de275617d9da25a\B374868\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0375335.inf_amd64_7de275617d9da25a\B374868\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0375335.inf_amd64_7de275617d9da25a\B374868\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13044.0000
    SYSTEM_GRAPHICS_DRIVER_DATE 12/6/2021 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speaker (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {75F5DC6A-8E45-4E85-B8EE-FDEF5058AEB3}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.9198.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/28/2021 20:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A4019BE0-20E2-11ED-8002444553540000}
    SYSTEM_INPUT_NAME HP Wireless Button Driver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A4019BE0-20E2-11ED-8006444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A4040CE0-20E2-11ED-8008444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Crashing during load screen, tried multiple fixes, nothing working - Opera
    FFXIVLauncher
    Gereon - Discord
    Microsoft Text Input Application
    Form1


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Kaspersky Total Security
    Kaspersky VPN
    Microsoft Edge
    Microsoft Edge Update
    Steam
    WildTangent Games
    FINAL FANTASY XIV ONLINE
    HP Audio Switch
    Lightscreen version 2.5
    Kaspersky Total Security
    HP Connection Optimizer
    WildTangent ShortcutProvider
    WildTangent Helper
    Kaspersky VPN
    HP Documentation
    Microsoft Office 365 - en-us
    Microsoft Office 365 - fr-fr
    Windows PC Health Check
    Microsoft Update Health Tools
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Office 16 Click-to-Run Localization Component


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00003288
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky VPN 5.3\ksdeui.exe 0000304C
    C:\Program Files\WindowsApps\AD2F1837.HPJumpStarts_1.10.1627.0_x64__v10z8vjag6ke6\HP.JumpStarts.exe 000031E8
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30070.26007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000355C
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22052.136.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002540
    C:\Program Files\WindowsApps\ad2f1837.hpsystemeventutility_1.3.2.0_x64__v10z8vjag6ke6\SystemEventUtility\HPSystemEventUtilityHost.exe 000030EC
    C:\Users\midni\AppData\Local\Discord\app-1.0.9006\Discord.exe 00002F54
    C:\Users\midni\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000029E0
    C:\Users\midni\AppData\Local\Programs\Opera\90.0.4480.48\opera_crashreporter.exe 00000684
    C:\Users\midni\AppData\Local\Programs\Opera\opera.exe 00003084
    C:\WINDOWS\Explorer.EXE 00001A18
    C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_620459b7cf27a23d\x64\BridgeCommunication.exe 00000CC4
    C:\WINDOWS\system32\ApplicationFrameHost.exe 0000307C
    C:\WINDOWS\system32\DllHost.exe 000011E4
    C:\WINDOWS\system32\ETDCtrl.exe 00001684
    C:\WINDOWS\system32\MusNotifyIcon.exe 00002FC8
    C:\WINDOWS\system32\sihost.exe 00001780
    C:\WINDOWS\system32\svchost.exe 00003180
    C:\WINDOWS\system32\taskhostw.exe 000021D4
    C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_844e1459fc4a4c84\RtkAudUService64.exe 0000298C
    C:\Windows\System32\RuntimeBroker.exe 000003BC
    C:\Windows\System32\SecurityHealthSystray.exe 0000290C
    C:\Windows\System32\smartscreen.exe 00002190
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002038
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000022E0
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000207C
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003368
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002B0C
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002124
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B08
    (0)