Until very recently, I thought alts were just an essentially insane and intentionally discouraged concept in FFXIV. Why would I try to crawl over the finish line of the sometimes frustrating steps of the MSQ multiple times, and not even have the ability to directly exchange items or gil? Coming from WoW, FFXIV's iteration of "you can make another character" seemed just unnecessary, and kind of crazy. I had 30+ alts in WoW, and yet I couldn't justify making a second character in a game where a) the right character concept can easily fit every job in this game where one character can do it all and b) the segregation of alts wasn't worth running the MSQ again.
Then duty support changed everything. I now have 7 multi-job characters. 6 of them are currently parked at in the early 50's waiting for duty support to advance.
I was converted to FFXIV by the very concept of the trust system. I have always loved dungeons, but my time in MMOs is almost parallel with my time having a job with a fluid, almost unpredictable schedule. I started in EverQuest, where simple inclusion in a dungeon group was a high honor, an honor I didn't get much... so now with trusts, the ability to run dungeons on my own time with some beloved NPCs is bliss!
My main is also necessarily restricted to a single job-agnostic glam, and so all the artifact sets and almost all the non-weapon fashion in the game goes to waste on him... so I needed alts to wear and enjoy those job fantasies and hot looks! Duty support literally gives me a leveling path that belongs to me, and job quests give me high fashion! My alts level via duty support/trust, wear sexy artifact gear that all you veterans take for granted, and have character concepts that bind the jobs each alt plays!
Alts are very doable in FFXIV if you know their ceiling and specialize them on reaching attainable goals and fun! FFXIV is still terribly alt-unfriendly, but the experience for each alt is so wonderful with duty support, that I tolerate it many times over!

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