PS5 freezing during shutdown

[Shadotterdan]

Rarely when using the PS5 version of the client, when I go to shutdown it will just go to a black screen instead of the login. Attempting to turn off the console from the menu results in it telling me to wait while it shuts down properly until I unplug it (I gave it about 12 hours last time)

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Does this occur at a specific part in Final Fantasy XIV? Does the system free and shut off when playing any other game? In addition, what have you tried so far to alleviate the issue?

Thank you for posting in the Final Fantasy XIV Technical Support Forums

[Shadotterdan]

I have not noticed this ocurring with any other game. In addition I played the ps4 client for quite a while before finding out how to install the ps5 version and it didn't do this either.

As it has only happened twice so far I haven't tried anything to alleviate it other than sending in a crash report. Anything I do would likely give a false positive

[george357]

that should be a job for sony support and ffxiv tech support to get that patched.

[Dynratygus]

Good afternoon and thank you for the reply.

I apologize for the delay in my response to your concern. Just to clarify a bit more on the situation, are the cookies and cache cleared from the PlayStation 5? (Settings > System > Web Browser) Are Final Fantasy XIV and the PlayStation 5 fully updated? Have you attempted to power cycle the router(s)/modem(s)? (Unplugging the device and leaving it idle for 10-15 minutes) Are there any others on the network when playing Final Fantasy XIV? In addition please provide the following:


■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.

■ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by re-installing the game.
If all else fails, try doing a system restore/factory reset on the system as a last resort as follows:
1. Navigate to the Settings menu (cog icon)
2. Select System software
3. Select Reset options
4. Select Reset your console
5. Select Reset


We hope this information is helpful.

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