Square-Enix says to contact steam because it's a steam problem (which to be fair it is).
Steam says to contact Square-Enix because it's a Square-Enix problem.

So how do we get either organization to actually care that a non-insignificant portion of their player base just... Straight up can't access the game at not-uncommon rate? Yanno aside from cancelling subscriptions en masse because we all know none of us will (nor should) do that.