Greetings adventurer,

I'm sorry to hear that this issue has been happening for you. I would like to ask if you are you currently playing via the FINAL FANTASY XIV Steam version, or the Windows standalone version? If possible, are you able to test if this is a recurring issue with any other controllers? Additionally, it may help to reinstall and update any drivers (for the controller or Bluetooth adapter) that you may have.

We hope we can be of assistance with this issue. Thank you for posting in the FINAL FANTASY XIV Technical Support Forums!