Super high latency and packet loss

[Xaysen]

To start with I've been slowly seeing more and more people posting about lag that resembles packet loss over the course of the last couple weeks including myself and I thought I should also make a topic about it.

For some background, I live in the US. I have XFinity. I am on a ethernet connection, 1 gbps.

For the past couple weeks at least I've had what resembles large amounts of packet loss while playing. It can last for only a second or two or it'll last at least 10-15 and time will essentially freeze, then everything will catch back up all at once in a massive slideshow. This really makes progging in DSR almost impossible and I cannot perform reliably at all for my team. FFXIV is also the only game I'm having this ridiculous performance.

Ive had multiple XFinity teams come to my house and check and make sure the problem wasn't me, I even got a new drop and new cables in my house as they were kind of old and the problem persists especially at peak game time.

I also have done various tracerts and pingplotter tests. At least two hops in the tracerts will just time out on me and they're not even in my area but on the west coast in California. Pingplotter tells me around 80% packetloss on the node right before the FFXIV servers.

The two hops that give the most packet loss are addressed as:

ae-2.r24snjsca04.us.bb.gin.ntt.net - Around 50% PL
204.2.229.230 - Around 80% PL

The only way I can play in DSR is if I try to use a VPN or my phone's internet and then all the loss is gone. It's kind of ridiculous I can't use my own internet anymore and I hope Square is able to fix it soon as it's already been almost a month since this has started for me. I've submitted tracerts awhile ago from the lodestone post back in June I think and this is still going on and I would like this to get addressed soon :[

[NaohaLanbatal]

Yeah, this has been documented many, many times. The problem is with Square's ISP, which is NTT. Because it does not affect Japanese players, SE does not care. For me, it happens once or twice a year and lasts several weeks, or maybe a month or two, and then it goes back to normal.

[SleepingBearcat]

I'm experiencing massive lag right now, too. It only affects FF14. Very curious.

[Xaysen]

Yeah the problem is definitely their end on a node or two somewhere. As long as I use a VPN everything works well. For reference I am in Pennsylvania but if I use a VPN location in Seattle it fixes the problem I've been having. My phone's data will also work. But my regular ethernet connection just dies in California somewhere. It's pretty annoying. I suggest anyone experiencing these issues use a VPN or their phone's data until Square finally does something.

[SleepingBearcat]

Setting my VPN to Seattle rather than Atlanta worked. Thank you so much for the guidance!

[Xaysen]

No problem, every VPN is kinda different but if it ever doesn't work for some reason just find another location to try to route differently. Best we can do for now.

[rz1]

I just noticed this same thing started happening to me yesterday. Made a post about it here: (https://forum.square-enix.com/ffxiv/...low-load-times). I tried your suggestion about connecting to a Seattle VPN, but still seeing packet loss on the r24snjsca04.us.bb.gin.ntt.net hop.

[Ransu]

I use battleping regardless due to the simple fact the servers for the game are on the west coast. Even when the connection is good without it, battleping makes a world of difference imo.

[Xaysen]

I just noticed this same thing started happening to me yesterday. Made a post about it here: (https://forum.square-enix.com/ffxiv/...low-load-times). I tried your suggestion about connecting to a Seattle VPN, but still seeing packet loss on the r24snjsca04.us.bb.gin.ntt.net hop.

Yeah I noticed that it wasnt the complete fix for me either just doing that location. I since moved over to Salt Lake City instead and have had no issues.