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Thread: Account hacked

  1. 08-06-2022 06:43 AM #1
    PinkertonS
    Player
    PinkertonS's Avatar
    Join Date
    May 2019
    Posts
    4
    Character
    Pinkerton Swagster
    World
    Ragnarok
    Main Class
    Red Mage Lv 89

    Account hacked

    I think my account was hacked.
    I cannot log into the game or mog station.
    It asks me for OTP, but i never registered for one.
    I got an email saying i registered for Software Authenticator but i never did this.

    what is the process to retrieve my account please.
    all the systems in place just result in it aksing me for an OTP which I dont have.
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  2. 08-06-2022 09:38 AM #2
    Rayne6665
    Player
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    Join Date
    Jan 2021
    Posts
    375
    Character
    Rayne Wolfhart
    World
    Leviathan
    Main Class
    Ninja Lv 100
    Did you click on a fake forum link that leads to gil giveaway from a compromised account?
    Hope you get your account recovered
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  3. 08-09-2022 01:19 AM #3
    Mieleoneis
    Moderator Mieleoneis's Avatar
    Join Date
    Jul 2022
    Posts
    156
    Greetings fellow Eorzean,

    I'm sorry to hear that this has happened. Unfortunately, this issue is not something we can assist with here in the Technical Support forums. As the account in question is of the European region, I would strongly advise contacting the SQUARE ENIX European Support Center for further assistance with this issue if you have yet to do so. In the meantime, I'll be moving this thread to the 'Separate Support Required' subforums.

    We hope the European SQUARE ENIX Support Centre will be of further assistance with this issue. Thank you for posting in the FINAL FANTASY XIV Technical Support Forums!
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