The game freezes. "unexpected error", seems to be DirectX 11 related

[ParcemelBridges]

I'll just be walking around and suddenly the game freezes with the following error message.



System info


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.70
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32694.094MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37558.094MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 418.663GB SYSTEM_FREEDISC_SPACE 163.663GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1397.040GB SYSTEM_FREEDISC_SPACE 283.331GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.943GB SYSTEM_FREEDISC_SPACE 56.499GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 2503.584GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.885GB SYSTEM_FREEDISC_SPACE 28.176GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.047 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdsig.inf_amd64_cc283ad12246e6af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdsig.inf_amd64_cc283ad12246e6af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdsig.inf_amd64_cc283ad12246e6af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdsig.inf_amd64_cc283ad12246e6af\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1693
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.047 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdsig.inf_amd64_cc283ad12246e6af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdsig.inf_amd64_cc283ad12246e6af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdsig.inf_amd64_cc283ad12246e6af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdsig.inf_amd64_cc283ad12246e6af\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1693
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Receiver (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {24A95834-01AD-458A-B843-E0395C85D0F0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/2/2022 02:00:00
SYSTEM_SOUND Speakers (Logitech G35 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {BB7E9E8B-4AEF-4A95-BE80-FF0C83A8F7F5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 8.98.201.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3EFABB0-5DBF-11EC-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3EFD2C0-5DBF-11EC-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3F047F0-5DBF-11EC-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3F06F00-5DBF-11EC-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3F09610-5DBF-11EC-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3EFD2C0-5DBF-11EC-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3F0BD20-5DBF-11EC-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3F0BD20-5DBF-11EC-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3F020E0-5DBF-11EC-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3EF84A0-5DBF-11EC-8001444553540000}
SYSTEM_INPUT_NAME G13
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3F09610-5DBF-11EC-800A444553540000}
SYSTEM_INPUT_NAME Logitech G35 Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3F0E430-5DBF-11EC-800D444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Documents
Task Manager
Mozilla Firefox
Calculator
Calculator
Microsoft Text Input Application
C:\Users\jvdbe\Desktop\XIVLauncher\pluginConfigs\Dalamud.FindAnything.json - Notepad++
general - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Battle.net
Battlelog Web Plugins
Dropbox
ESN Sonar
Foxit PDF Reader
K-Lite Mega Codec Pack 17.0.4
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Notepad++ (32-bit x86)
Npcap
OBS Studio
Xiph.Org Open Codecs 0.85.17777
Origin
Overwolf
qBittorrent 4.3.9
Steam
Ubisoft Connect
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
UE4 Prerequisites (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSI Center SDK
Epic Games Launcher
Samsung Magician
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
Epic Online Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Launcher Prerequisites (x64)
Titanfall™ 2
ENE_X-JMI_HAL
The Saboteur
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
Gyazo 4.3.2.0
GOG GALAXY
Microsoft Visual C++ 2005 Redistributable
WD P40 Game Drive
Microsoft Windows Desktop Runtime - 6.0.4 (x64)
Intel® Software Installer
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
FaceRig Virtual Video driver version 1.0.1.1000
AMD PCI Driver
Realtek Ethernet Controller Driver
NordVPN network TAP
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WD_BLACK AN1500
AMD Ryzen Balanced Driver
WD_BLACK D50
Microsoft GameInput
AMD SBxxx SMBus Driver
Adobe Refresh Manager
Webull Desktop 5.5.1
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_MousePad_HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Evernote v. 6.25.1
AMD_Chipset_Drivers
ENE IO Driver
FaceRig virtual audio driver version 1.0
ENE_EHD_M2_HAL
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Ryzen Master
Audacity 3.1.3
CrystalDiskInfo 8.13.0 Kurei Kei Edition
Dashcam Viewer version 3.8.6 (64-bit)
Defraggler
FFmpeg v2.2.2 for Audacity - 64bit
HWiNFO64 Version 7.14
Logitech Gaming Software 9.04
Mozilla Firefox (x64 en-GB)
Mozilla Maintenance Service
Microsoft OneDrive
Microsoft Office Professional Plus 2021 - en-us
Microsoft Office Professioneel Plus 2021 - nl-nl
The Complex
Hardspace: Shipbreaker
Apex Legends
I Saw Black Clouds
Five Dates
Dyson Sphere Program
Yu-Gi-Oh! Master Duel
Night Book
Bloodshore
V Rising
Who Pressed Mute on Uncle Marcus?
The Stanley Parable: Ultra Deluxe
Vampire Survivors
DEATH STRANDING DIRECTOR'S CUT
Soundfall Demo
Thirsty Suitors Demo
Grand Theft Auto V
No Man's Sky
This War of Mine
State of Mind
The Bunker
The Turing Test
Deep Rock Galactic
Late Shift
Into the Breach
Disco Elysium
Othercide
Creeper World 4
The Shapeshifting Detective
VLC media player
WinRAR 6.02 (64-bit)
Windows PC Health Check
AMD Ryzen Master
WD_BLACK AN1500
Google Chrome
Documentation Manager
NordVPN
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ENE_X-JMI_HAL
paint.net
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft .NET Host FX Resolver - 6.0.4 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows PC Health Check
NordUpdater
MTG Arena
Microsoft Update Health Tools
VEGAS Pro 14.0 (64-bit)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
MSVCRT Redists
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ENE_MousePad_HAL
Microsoft Windows Desktop Runtime - 6.0.4 (x64)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
Adobe Acrobat DC (64-bit)
ESET Security
NVIDIA Graphics Driver 516.93
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft .NET Runtime - 6.0.4 (x64)
NordVPN network TUN
WD_BLACK D50
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
UE4 Prerequisites (x64)
Microsoft Xbox 360 Accessories 1.2
AMD Ryzen Master SDK
Microsoft .NET Host - 6.0.4 (x64)
Hue Sync
WD P40 Game Drive


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00000D08
C:\Program Files (x86)\MSI\MSI Center\GameBar\MSI_GamebarTool.exe 00001D60
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001680
C:\Program Files (x86)\Notepad++\notepad++.exe 00001F80
C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe 00003954
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000040D8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001280
C:\Program Files\ESET\ESET Security\eguiproxy.exe 0000389C
C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 00001BCC
C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 00001BE4
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 0000382C
C:\Program Files\Logitech Gaming Software\Applets\LCDPop3.exe 000036A8
C:\Program Files\Logitech Gaming Software\Applets\LCDRSS.exe 00003ACC
C:\Program Files\Logitech Gaming Software\LCore.exe 00002CFC
C:\Program Files\Mozilla Firefox\firefox.exe 00004BBC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002214
C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.MSICenter_1.0.50.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe 00003CB4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30060.30007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000030DC
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00003F54
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22052.136.0_x64__8wekyb3d8bbwe\YourPhone.exe 000030C4
C:\Users\jvdbe\AppData\Local\Discord\app-1.0.9005\Discord.exe 00004408
C:\Windows\Explorer.EXE 00002170
C:\Windows\System32\CastSrv.exe 000031F0
C:\Windows\System32\LocationNotificationWindows.exe 00002708
C:\Windows\System32\RuntimeBroker.exe 000031C0
C:\Windows\System32\oobe\UserOOBEBroker.exe 000003C4
C:\Windows\System32\smartscreen.exe 0000140C
C:\Windows\System32\svchost.exe 00002FB8
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000029A4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000024DC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000029E4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000346C
C:\Windows\system32\ApplicationFrameHost.exe 00003F3C
C:\Windows\system32\DllHost.exe 000040E0
C:\Windows\system32\conhost.exe 0000426C
C:\Windows\system32\sihost.exe 00001904
C:\Windows\system32\svchost.exe 000026CC
C:\Windows\system32\taskhostw.exe 00001DCC

[Kirika-]

Try this:

1. Download and save to desktop the latest nVidia drivers for your card.
2. Download DDU - https://www.guru3d.com/files-details...-download.html - Save to your desktop.
3. Disconnect your computer from the internet by removing the network cable or turning off your Wi-Fi and/or modem. Leave disconnected throughout this process.
4. Run DDU, this will remove all display drivers from your computer, with the exception of the default Windows driver, and remove all settings of those drivers.
5. Reboot the computer once DDU has finished it's work.
6. Once rebooted and at the windows desktop, run the installer for the nVidia drivers.
7. Reboot the computer again once the nVidia installer is finished.
8. Once rebooted, reconnect you computer to the internet/network.
9. Run the game and see if the issue has been corrected.

nvmgf2umx.dll crashes are commonly caused by glitched, mixed, or conflicting driver files and settings.
DDU will completely remove all files and setting, thus removing any of the above issues. Even when you use the nVidia "Fresh Install" option in the Custom Settings of the driver installer, it doesn't actually clean "all" of the above issues, so by using DDU to can actually perform a "clean install".
Disconnecting the computer from the internet/network during the DDU cleaning and fresh driver install prevents Windows Update from taking over and trying to install drivers from the Windows Store, which in doing so can re-introduce the above issues.

[ParcemelBridges]

I was so hopeful this was it, but the game just crashed on me again. It worked for about 10 minutes.

I was on vacation for the past week, only to get back to a game that keeps on crashing. I am at a loss.

[ParcemelBridges]

I have found what was causing this issue for me! It was my RAM.

I made a post with as much detail as I could muster: https://forum.square-enix.com/ffxiv/...25#post6046225