If you make it too difficult you're going to alienate and fail to draw in people who primarily (or only) care about the story. An MMO is different from single player games, in the sense that MMOs require other people to also be good at the game. If other people aren't good (and let's be honest, encountering somebody who's not paying attention or just not good at their job in game is inevitable) you're going to have a hard time clearing content. You have to depend on other people, rather than your own skill (or luck, or patience grinding).
MMOs are different beasts. Even XI, which was / is an old-school MMO with the more grind-heavy mindset that was common of it's time, requires other people to "git gud" for you to have fun. There's a reason that game design went the way of the dodo.



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