BUUUTTT IT IS OPTIONAL!!!!!!!!!!!!REEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE

All good : Diablo Immortal all things in the cash shop are optional - do you want the same concept in FF14 ?
No and thats the problem. Also "...but the customer wants it.." is not an argument because customers are not the smartest bunch especially in groups.
"But we need to support the GAME.." is funny and you did fall into the trap of big companys that make the customer their biggest defender. SE has financial success and FF14 is part of that. They earn with FF14 not the biggest numbers but a steady income that never stops, so its seems. They dont need you. Believe me or better look at the numbers.

Quick question at end here: How do you gain access to FF14 ? For me it is through payment or i cant play... weird AS IF WE ALREADY SUPPORT THEM.