Random game crashes

[Zextole]

Character: Kessa Yarhu
Server: Shiva
Datacenter: Light

I have random game crashes lately. Most of the time in alliance raid (at least once per run) and a lot more often in delubrum reginae savage. But some times i can randomly crash in limsa or even uldah.
Errors started to appear around 6.1 patch i think, but even more lately. I did updated my hardware.

It can be nvwgf2umx.dll crash or ffxiv_dx11 crash.

So what i did:
Updated all drivers
Updated firmware
Tried playing without any overlay at all
Underclocking, overclocking, resetting to factory clock my GPU and same with RAM
Did memetest for ram, no errors
Reinstalled game
Reinstalled windows
Deleted GPU drivers via DDU and performed clean installation of new drivers.
Reinstalling Directx runtimes, and C++ redistributable.
Changing game settings, enabling compatibility etc.

I can do 8ppl content(tho i still can sometimes crash there), but crashes in alliance raids and some other places are annoying. I've been trying to fix this issue for month now, but it is extremely hard to test out since it is fairly inconsistent. I've been playing game since stormblood release, had that problem few times, but it generally was fixed after patches.

Just in case hardware update was:
I7-7700k to Ryzen 5600X
Geforce 1060 Ti to GeForces RTX 3070 TI
with that of course new motherboard and changed RAM from 16 to 32 GB.

I'll be honest, after checking out a lot of reddit posts, forum posts and random sites with "fixes" i don't have a lot of hope asking here. But asking never hurts. So any help will be greatly appreciated.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Zexto\OneDrive\Документы
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F15c
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32672.176MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37792.176MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.866GB SYSTEM_FREEDISC_SPACE 804.641GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 312.783GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8041.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16336.088 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1659
SYSTEM_GRAPHICS_DRIVER_DATE 6/23/2022 04:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8041.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16336.088 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1659
SYSTEM_GRAPHICS_DRIVER_DATE 6/23/2022 04:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Acer ET241Y (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {77851507-9033-4699-A685-4588DA37293C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/13/2021 04:00:00
SYSTEM_SOUND BenQ XL2420T (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E8C9435B-F6F2-4A49-A5A8-A46C7B5A1DBA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/13/2021 04:00:00
SYSTEM_SOUND Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID {1BBFB7E0-722B-421F-AFE6-A598CFC26AD7}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1682
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/21/2022 04:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B43B1F3D-796D-43D9-A64A-52FF69B85B88}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9235.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2021 04:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EA879C0-08F8-11ED-8001444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EA91600-08F8-11ED-8002444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EA98B30-08F8-11ED-8003444553540000}
SYSTEM_INPUT_NAME Keychron K10
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EAA7590-08F8-11ED-8004444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EAA9CA0-08F8-11ED-8005444553540000}
SYSTEM_INPUT_NAME Keychron K10
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 829 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EAB11D0-08F8-11ED-8006444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EABD520-08F8-11ED-8007444553540000}
SYSTEM_INPUT_NAME Keychron K10
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EABFC30-08F8-11ED-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EAC7160-08F8-11ED-8009444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EACBF80-08F8-11ED-800A444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Microsoft Text Input Application

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
qBittorrent 4.4.3.1
Steam
ShareX
BlueStacks 5
EPSON TX300F Series Printer Uninstall
FINAL FANTASY XIV Online
Synaptics Pointing Device Driver
Total Commander 64-bit (Remove or Repair)
NVIDIA Graphics Driver 516.59
NVIDIA Install Application


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000024D4
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00002CB0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001408
C:\Program Files (x86)\Steam\steam.exe 000022F8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002FD8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000014A0
C:\Program Files\Google\Chrome\Application\chrome.exe 000003B0
C:\Program Files\ShareX\ShareX.exe 00000520
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C20
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001210
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00001F48
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22052.136.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001C48
C:\Users\Zexto\AppData\Local\Discord\app-1.0.9005\Discord.exe 00001C7C
C:\Windows\Explorer.EXE 00001194
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_c984e9ce714075ab\RtkAudUService64.exe 00002220
C:\Windows\System32\RuntimeBroker.exe 00002820
C:\Windows\System32\SecurityHealthSystray.exe 000021B0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000015DC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001790
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001CB0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000EA8
C:\Windows\system32\ApplicationFrameHost.exe 00000994
C:\Windows\system32\DllHost.exe 0000203C
C:\Windows\system32\sihost.exe 00001244
C:\Windows\system32\svchost.exe 00001330
C:\Windows\system32\taskhostw.exe 000012E4

[Zextole]

Oh, i also forgot to mention, i also changed headset from normal jack 3.5 to usb one HyperX Cloud Core 7.1 HX-HSCC-2-BK.

[Mieleoneis]

Greetings Zextole,

Thank you for providing these details. I'm sorry to hear that this has been an ongoing issue. Were you able to notice an increase in the amount of crashes that occurred after the hardware update? Additionally, I would like to recommend the following suggestions to see if it may help with the crashing:

- Please try performing a clean boot by opening your Task Manager and selecting the 'Start Up' tab. Once there, disable everything listed and restart the PC.
- Making sure your anti-virus software has the appropriate exceptions for FINAL FANTASY XIV.
- Reverting to an older version of DirectX to see if the issue persists.
- Disabling any VPNs (if you are currently using one on your device).

We hope we can be of assistance in helping you enjoy Final Fantasy XIV!

[Zextole]

Greetings Zextole,

Thank you for providing these details. I'm sorry to hear that this has been an ongoing issue. Were you able to notice an increase in the amount of crashes that occurred after the hardware update? Additionally, I would like to recommend the following suggestions to see if it may help with the crashing:

- Please try performing a clean boot by opening your Task Manager and selecting the 'Start Up' tab. Once there, disable everything listed and restart the PC.
- Making sure your anti-virus software has the appropriate exceptions for FINAL FANTASY XIV.
- Reverting to an older version of DirectX to see if the issue persists.
- Disabling any VPNs (if you are currently using one on your device).

We hope we can be of assistance in helping you enjoy Final Fantasy XIV!

Thank you for suggestions! No VPNs on my side, FFXIV got all needed exceptions in firewall and antivirus. Nothing loads at start so should be good too. As for using older dx version - dx9 seems to be working, but i won't call it enjoyable gaming experience.

Now to the good news. Scouting internet for solutions helped me to find A LOT of things to try i did that, no matter how stupid it sounded.

Just to recap things, clean windows 10 installation with fresh drivers on GPU, updated firmware for motherboard, updated chipset drivers and fresh clean ffxiv installation didn't help. Changing priority for ffxiv process in task manager and allocating only 6 CPUs to work with it didn't help as well.
So for ppl with AMD processor, not sure if there such function on intel ones, I don't really remember. But for AMD CPU's there is an option in bios for you called Cool&Quite - disable it. Let your CPU to work in normal mode or even aggressive one if you want. That option can undervolt your CPU when there is nothing heavy happening on PC.
Now for the fun part - pls don't laugh at me, i was really desperate there and was trying EVERYTHING. Found a suggestions that USB ports that you are using on your motherboard can play a role in crashes as well, i have no idea how and why. I have 5 usb devices attached to PC, so i changed ports and moved away from LAN port ( since on most of motherboards USB ports are near your LAN port ). After that i did DRS run this morning, not a single crash! So it worked! Hope it will help some ppl! (MAKE SURE TO UPDATE YOUR MOTHERBOARD FIRMWARE, ESP FOR AMD USERS)


And lastly i wanna add - yes, I found the solution, but that seems to be mostly problem of ffxiv code, that reacts so heavily on hardware operations (like overclocking or undeclocking) and even if you see dxerror or nvidia drivers error, it might not be actually GPU problem. It should be fixed by devs and i really hope it will be in upcoming patches (i don't have high hopes for small patches, but maybe for next expansion with graphic update? )

I hope my post will help ppl!

[Zextole]

Right, almost forgot, turn off option Limit frame rate when client is inactive

You can find it in System configuration -> Display Settings -> scroll down to Frame rate section

Disabling, or leaving on light option Screen space ambient occlusion in graphic settings might be good idea as well!

Good luck!

[CassieCoffee]

Thank you for suggestions! No VPNs on my side, FFXIV got all needed exceptions in firewall and antivirus. Nothing loads at start so should be good too. As for using older dx version - dx9 seems to be working, but i won't call it enjoyable gaming experience.

Now to the good news. Scouting internet for solutions helped me to find A LOT of things to try i did that, no matter how stupid it sounded.

Just to recap things, clean windows 10 installation with fresh drivers on GPU, updated firmware for motherboard, updated chipset drivers and fresh clean ffxiv installation didn't help. Changing priority for ffxiv process in task manager and allocating only 6 CPUs to work with it didn't help as well.
So for ppl with AMD processor, not sure if there such function on intel ones, I don't really remember. But for AMD CPU's there is an option in bios for you called Cool&Quite - disable it. Let your CPU to work in normal mode or even aggressive one if you want. That option can undervolt your CPU when there is nothing heavy happening on PC.
Now for the fun part - pls don't laugh at me, i was really desperate there and was trying EVERYTHING. Found a suggestions that USB ports that you are using on your motherboard can play a role in crashes as well, i have no idea how and why. I have 5 usb devices attached to PC, so i changed ports and moved away from LAN port ( since on most of motherboards USB ports are near your LAN port ). After that i did DRS run this morning, not a single crash! So it worked! Hope it will help some ppl! (MAKE SURE TO UPDATE YOUR MOTHERBOARD FIRMWARE, ESP FOR AMD USERS)


And lastly i wanna add - yes, I found the solution, but that seems to be mostly problem of ffxiv code, that reacts so heavily on hardware operations (like overclocking or undeclocking) and even if you see dxerror or nvidia drivers error, it might not be actually GPU problem. It should be fixed by devs and i really hope it will be in upcoming patches (i don't have high hopes for small patches, but maybe for next expansion with graphic update? )

I hope my post will help ppl!

That someone would have to do this just to play the game because the devs can't code a game to work correctly is garbage. Your average person would have no idea how to do this and honestly when dealing with Bios and Firmware changes they shouldn't do it.