DX11 Crashes When Entering Stormblood Dungeons

[IsaacReid]

Date & Time: 07/14/2022 - Current Time
Frequency: Every Time
World name: Excaliber Primal
Character name: Isaac Reid
Class/Level: Gunbreaker Level 84
Party or solo: Both
Area and coordinates: Duty Finder The Burn and The Ghimylt Dark
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Background of Bug: My graphics driver is updated to the most recent version, and so is my Windows system. I'm also not overclocking anything, and haven't had a problem running the game until now. I have done the patch redownload, and also a clean install of the game. My graphics settings are at the lowest for everything, and it's still not working. Other games like Mortal Kombat 11 that use DX11 work just fine.
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Steps:

1. Queue for Duty Finder (The Burn/ The Ghimylt Dark)
2. Load into dungeon
3. Gets DirectX11 error message

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2022-07-07_13:28
ffxiv_dx11.exe+14DA62D
ffxiv_dx11.exe+629DC
ffxiv_dx11.exe+61063
ffxiv_dx11.exe+1422600
ffxiv_dx11.exe+1423CAF
ffxiv_dx11.exe+1426765
ffxiv_dx11.exe+48FC4C
ffxiv_dx11.exe+1A40C2

4. No choice but to close the game
5. Both of the errors happen on DirectX11 and DirectX9
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Connection Specs
- Type of internet connection/provider:
Wireless
- Modem maker/model number:
Mediacom

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS V2.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16215.051MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20567.051MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.825GB SYSTEM_FREEDISC_SPACE 15.188GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 4657.474GB SYSTEM_FREEDISC_SPACE 3630.373GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8107.525 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b7bcff446ea567f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b7bcff446ea567f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b7bcff446ea567f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b7bcff446ea567f\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8280
SYSTEM_GRAPHICS_DRIVER_DATE 5/18/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8107.525 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_312a9b861bf74dd0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_312a9b861bf74dd0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_312a9b861bf74dd0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_312a9b861bf74dd0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1659
SYSTEM_GRAPHICS_DRIVER_DATE 6/22/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND E32 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {04345606-3AB4-4623-8F5E-8F52B9B5F10C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 19:00:00
SYSTEM_SOUND Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {1DE8FC9D-5EA2-43C0-A41E-F631C66D7C15}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9054.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/26/2020 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {EC25C1B2-5E8D-42D4-A72E-7434CFFD9CE7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9054.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/26/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76273850-F339-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76278670-F339-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76278670-F339-11EC-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7627AD80-F339-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D62800-1FB2-11EC-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D89900-1FB2-11EC-800A444553540000}
SYSTEM_INPUT_NAME Acer Airplane Mode Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D89900-1FB2-11EC-800C444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7627D490-F339-11EC-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7627FBA0-F339-11EC-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
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Laptop Model Name: Acer Predator Helios 3000

Browser Information
- Name and version of the browser currently in-use: Google Chrome Version 103.0.5060.114
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[Jeeqbit]

If you login and go to System Configuration, what does the "Main Display" show as? Just to make sure it is actually set to your GPU.

[IsaacReid]

Yep, there’s display 1 and display 4, ones my monitor and ones my tv :P

[Jeeqbit]

It seems that Display 4 is your GPU, so if it's set to Display 4, it might be able to render a dungeon better than with the intel graphics on Display 1. Does it make any difference?