Latency issues on Chaos and Light DC

[KennyZert]

Ever since 6.1 patch my latency went from a stable 45ms to 200+ms, nothing changed in my connection to any other service and this only happens when connecting to any European DC, multiple people are having this issue from Portugal for all 4 available ISP's working here.

The only way to "fix" this problem is using a VPN, ever since 6.1 I had to purchase a VPN subscription in order to properly play FFXIV which makes no sense seeing that I use a Portuguese server in my VPN as that gives me the best ping, I currently have better connection to all 3 American DC than any of the 2 European DC by 100ms.

By doing a tracert on the connection I can see its being routed trough New York.

I have a 500mb/s internet connection, it should be more than enough to not get this bad of a latency.

This is the result of the tracert:

Tracing route to 80-239-145-101.teliacarrier-cust.com [80.239.145.101]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms NOSDRIVE [192.168.1.1]
2 * * * Request timed out.
3 14 ms 11 ms 8 ms 10.137.203.145
4 11 ms 11 ms 8 ms 10.255.48.82
5 12 ms 10 ms 8 ms ix-ae-9-0.tcore2.pv9-lisbon.as6453.net [195.219.214.17]
6 108 ms 108 ms 106 ms if-ae-2-2.tcore1.pv9-lisbon.as6453.net [80.231.158.5]
7 108 ms 109 ms 110 ms if-ae-1-3.tcore1.sv8-highbridge.as6453.net [80.231.158.30]
8 107 ms 106 ms 106 ms if-ae-2-2.tcore2.sv8-highbridge.as6453.net [80.231.139.1]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 109 ms 109 ms 106 ms if-ae-14-2.tcore3.nto-newyork.as6453.net [63.243.186.16]
13 106 ms 105 ms 105 ms 63.243.186.19
14 110 ms 109 ms 108 ms nyk-bb1-link.ip.twelve99.net [62.115.135.130]
15 176 ms 181 ms * ldn-bb4-link.ip.twelve99.net [62.115.112.245]
16 202 ms 201 ms 199 ms prs-bb2-link.ip.twelve99.net [62.115.133.239]
17 208 ms 209 ms 208 ms ffm-bb2-link.ip.twelve99.net [62.115.114.99]
18 210 ms * * ffm-b11-link.ip.twelve99.net [62.115.124.119]
19 223 ms 222 ms 223 ms squareenix-svc079850-lag003672.c.telia.net [80.239.195.85]
20 207 ms 208 ms 208 ms 80-239-145-241.teliacarrier-cust.com [80.239.145.241]
21 220 ms 219 ms 218 ms 80-239-145-101.teliacarrier-cust.com [80.239.145.101]

this is the same test but with my vpn on a Portuguese server:

Tracing route to 80-239-145-101.teliacarrier-cust.com [80.239.145.101]
over a maximum of 30 hops:

1 25 ms 25 ms 26 ms 10.5.0.1
2 26 ms 26 ms 25 ms 91.205.230.65
3 27 ms 26 ms 25 ms er1.lis1.edgoo.net [193.163.151.0]
4 32 ms 32 ms 33 ms er1.mad2.edgoo.net [193.163.151.208]
5 * * * Request timed out.
6 57 ms 58 ms 57 ms prs-bb2-link.ip.twelve99.net [62.115.123.220]
7 67 ms 67 ms 67 ms ffm-bb2-link.ip.twelve99.net [62.115.114.99]
8 * 68 ms * ffm-b11-link.ip.twelve99.net [62.115.124.119]
9 68 ms 68 ms 67 ms squareenix-svc079850-lag003672.c.telia.net [80.239.195.85]
10 67 ms 66 ms 67 ms 80-239-145-241.teliacarrier-cust.com [80.239.145.241]
11 68 ms 66 ms 66 ms 80-239-145-101.teliacarrier-cust.com [80.239.145.101]

[Akari-skts]

huuge thank you! It really worked.. its a pitty tbh but at least it works with the VPN.

[MikasKappa]

Hey, from portugal here too, have the same issue, what VPN do you use, and is it free?

[Yarxideyn]

Greetings Adventurer!

We would be happy to assist with your concern. Please try the following troubleshooting to see if this helps with the connection issues you are experiencing. Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’.

- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Next, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Lastly, we suggest to power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes. 

- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Delete local files with corrupted character data, please note this will not delete the associated characters.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

[MikasKappa]

Hey, I previously tried contacting SQE support and they gave me the same answer, but none worked.

[DarkArvan]

"By doing a tracert on the connection I can see its being routed trough New York."

This should NOT be normal, is this a tracert with activated VPN? If no, something is wrong on your side. Please provide some without any VPN and check your PC. There will be no support for lags with using VPN.
Ive got routed directly through twelve99 and have a latency of 9ms to the server you send the tracert to.

[MikasKappa]

I can confirm this about sending through NY, mine does exactly the same if I trace, after annoying my ISP for a month they say the problem is outside their network and nothing can be done about it either.
I live in the same country btw.

[DarkArvan]

Thats sounds really strange. To USA and back to Europe is not a correctly routing.

It goes from Lisbon straight to Canada and back to Europe.

There is nothing SE could do for you, its cleary a fault at your ISP, or something happend that forced every ISP to route this bad (damaged peering in europe).

[MikasKappa]

My ISP says it out of their range of control, other people from different ISP's the same issue.

[MiaBlaze-Cari]

Greetings Adventurer!

We would be happy to assist with your concern. Please try the following troubleshooting to see if this helps with the connection issues you are experiencing. Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’.

- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Next, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Lastly, we suggest to power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes. 

- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Delete local files with corrupted character data, please note this will not delete the associated characters.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

I appreciate your help but that copy-paste text is not helping. The issue especially on Chaos and Light lies within Arelion, formerly known as Telia. They seem to have massive issues which is why most people are only affected in ffxiv and (mostly) only on the EU-Datacenters. Given that SE is a customer with the server structure at Arelion/Telia it's in their responsibility to actually handle that and dont go the easy way out and blame other ISPs which aren't at fault. Either "ffm-bb2-link.ip.twelve99.net", "ffm-bb1-link.ip.twelve99.net" or "ffm-b5-link.ip.twelve99.net" are having massive issues depending on routes. twelve99.net are the servers from Arelion/Telia.

E.g. If I reconnect now I have a wonderful 200-1000ms ping, I reconnect again I can be lucky to have 20ms. My normal value is 7-8ms which works for every other service I am using but not for ffxiv and I am not willing to spend extra money for a VPN on top of my sub. If the issue gets worse or ignored even further I wouldnt wonder if people are canceling their subs.