I too am getting this issue, some ip routes trace fine, others near every hop times out, I cant play the game, nor can I even re-download it as it keeps erroring out, and of course my ISP is Virginmedia, which I believe is known for having issues with SE
Chaos - Cerberus
Tracing route to 80-239-145-80.teliacarrier-cust.com [80.239.145.80]
over a maximum of 30 hops:
Code:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 8 ms 8 ms 8 ms stav-cmts-20.network.virginmedia.net [80.1.240.125]
4 * * * Request timed out.
5 15 ms 15 ms 12 ms host-62-254-42.174.not-set-yet.virginmedia.net.42.254.62.in-addr.arpa [62.254.42.174]
6 * * 11 ms 213.46.174.118
7 13 ms 12 ms 11 ms ldn-bb4-link.ip.twelve99.net [62.115.120.238]
8 18 ms 17 ms 17 ms prs-bb2-link.ip.twelve99.net [62.115.133.239]
9 27 ms 28 ms 28 ms ffm-bb2-link.ip.twelve99.net [62.115.122.139]
10 27 ms 28 ms 29 ms ffm-b11-link.ip.twelve99.net [62.115.124.119]
11 28 ms 28 ms 28 ms squareenix-svc079850-lag003672.c.telia.net [80.239.195.85]
12 27 ms * 26 ms 80-239-145-241.teliacarrier-cust.com [80.239.145.241]
13 28 ms 28 ms 28 ms 80-239-145-80.teliacarrier-cust.com [80.239.145.80]
Tracing route to 80-239-145-81.teliacarrier-cust.com [80.239.145.81]
over a maximum of 30 hops:
Code:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 12 ms 9 ms stav-cmts-20.network.virginmedia.net [80.1.240.125]
4 * * * Request timed out.
5 15 ms 15 ms 15 ms host-62-254-42.174.not-set-yet.virginmedia.net.42.254.62.in-addr.arpa [62.254.42.174]
6 13 ms 12 ms 13 ms 213.46.174.118
7 14 ms 14 ms 14 ms ldn-bb1-link.ip.twelve99.net [62.115.122.188]
8 20 ms 29 ms 20 ms prs-bb1-link.ip.twelve99.net [62.115.135.25]
9 29 ms 29 ms 30 ms ffm-bb1-link.ip.twelve99.net [62.115.123.12]
10 29 ms 28 ms 28 ms ffm-b11-link.ip.twelve99.net [62.115.124.117]
11 32 ms 29 ms 30 ms squareenix-svc079850-lag003672.c.telia.net [80.239.195.85]
12 27 ms 29 ms * 80-239-145-241.teliacarrier-cust.com [80.239.145.241]
13 30 ms 28 ms 31 ms 80-239-145-81.teliacarrier-cust.com [80.239.145.81]
Tracing route to 80-239-145-82.teliacarrier-cust.com [80.239.145.82]
over a maximum of 30 hops:
Code:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 9 ms 10 ms 9 ms stav-cmts-20.network.virginmedia.net [80.1.240.125]
4 * * * Request timed out.
5 13 ms 14 ms 15 ms host-62-254-42.174.not-set-yet.virginmedia.net.42.254.62.in-addr.arpa [62.254.42.174]
6 * * 15 ms 213.46.174.118
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
This repeats for all of the other ips for Chaos, I think when they said they were here to kill Chaos, they meant it 
Extremely hit and miss, has made the game unplayable for me and I wanted to get some tomes for one of the mounts