Week number 2, and a hotfix later, still 'Fatal Direct X11 error.'

[Angela_Drakken]

Just like the title, still seeing the 'fatal directx error.' Cannot play game.
I have tried everything from graphics drivers, reinstalling directx, reinstalling/repairing install of the game, deleting all player settings, hell I've even reformatted my desktop and now updated to windows 11. Nothing on my end fixes this problem.

This needs to be fixed. People pay for this game.

System settings;



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Angela Strickland\Documents
FINAL FANTASY XIV Online G:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Diablo III
Diablo Immortal
Driver Booster 9
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
World of Warcraft
Snap Camera 1.19.0
Windows 11 Installation Assistant
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30139
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30139
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31326
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30139
Realtek High Definition Audio Driver
Streamlabs Desktop 1.8.4
Mozilla Firefox (x64 en-CA)
Mozilla Maintenance Service
Intel(R) Network Connections Drivers
FINAL FANTASY XIV Online
VLC media player
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31326
Logitech G HUB
Windows PC Health Check
Microsoft Update Health Tools
NVIDIA Graphics Driver 516.59
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
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NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31326


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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[Mieleoneis]

Good afternoon, fellow adventurer! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I'm sorry to hear that you're having trouble with this 'Fatal Directx11 error'. Have you tried reverting back to DirectX 9 to see if this error still persists? If you haven't done so already, you can try this by navigating to the 'Config' button on the launcher. Additionally, I noticed that the game was installed on a secondary storage drive. I would recommend having it installed on your primary drive. It may also help to have the Steam client and Final Fantasy XIV both installed on this same primary drive.

We hope we can be of assistance in helping you enjoy Final Fantasy XIV!

[Angela_Drakken]

I've done that over and over. No success.
I've reinstalled my driver's and directx several times. I've even reformatted my computer. Upgraded to win 11. Uninstalled and manually deleted all local game files and reinstalled 3 times over. Nothing is fixing this.

All this trouble began with patch 6.18 for me. It was never an issue in the past.

If it's not resolved I'm going to have to unsub.

[esmixx]

same problem, i tried everything, from DirectX9 to Driver rollback. I even disabled the nvidia geforce experience overlay etc... it also started with 6.18

[george357]

well i run game on two computers an old system that still runs windows 7 and a new system that runs windows 11 and so far no problems.

[Treesus]

Same issues. Have had them since 6.1. No fixes in sight. Even went out of my way to contact customer support directly and nothing. Gave up, canceled sub. From everything ive heard these same issues have been around for the last 1 1/2 years or more and out of the 6 people ive talked to directly all said their only solution was basically getting all new parts/PCs/switching to console to hope it makes it work. Maybe something will happen but after everything I have intense doubts this will be fixed any time soon.

[worldofneil]

You said about tried graphics card drivers so I assume you mean updated, but had you recently updated them before this started? If so perhaps try going back to an older version. When it comes to graphics card drivers newer isn't necessarily better as they can introduce new problems and in most cases unless a specific problem/bug is mentioned in the driver notes, there isn't really going to be any performance increases after the card is about 6 months old, it'll be about as optimised as it's likely to ever be.

Also is your graphics card one that is pre-overclocked? As in it came already overclocked by the manufacturer. I only mention this because I've seen posts pop on up on this forum before where people with pre-overclocked cards had issues and had to essentially underclock them to make the game stable. I don't know if this is your problem or not, seems strange if it only just started happening, but trying to give some more options.

[esmixx]

i updated and rolled back drivers,
also my grafics card is OCd, but it was OCd before these crashes started.
Today i reinstalled 30 mins in.... Crash. the worst thing of all is that its totally random and therfore not recreatable. if it would be recreatable i would just test over test over test, but like this its trial and error and if i fix it i wouldnt know and just be scared when the next crash will occure.
thinkin about cancelling my sub now!

Underclocked GPU, had no crashes since yesterday, going to update tomorrow again.

[w760iniki3]

Ive been having these DX11 crashes since forever, tho most prominently since 6.0.
I spent literal weeks of my time trying to fix it with everything i could, but to no avail.

Devs wont comment on it so assuming they know the error exists, they just have no idea how to fix it. Very unfortunate.

[SilverSurfer]

6.0 broke so much stuff, I really hope the devs do know about all these issues are they aren't being swept under the rug.