Brand new PC, other Steam games run fine, FFXIV crashes no error on load screen

[jtrembles]

I have a brand new PC built with some of the latest hardware, but after trying many things we can't figure out why the game immediately crashes after pressing play on the load screen. And with no error.

I've uninstalled and installed it 3 times already, lowered the drivers for the video card, disabled the firewall, tried to run it through GeForce, but nothing has worked. Other Steam games run perfectly fine.

Here's my PC's specs:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jessica\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro N 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS F15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32671.168MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37791.168MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.900GB SYSTEM_FREEDISC_SPACE 809.616GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10077.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16335.584 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_246e95e4066041ad\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1659
SYSTEM_GRAPHICS_DRIVER_DATE 6/22/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND G276HL (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4A03A009-0072-4682-9CA2-E5A210886231}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {F6F446B7-0BA4-4652-8E8F-DB7F0567AB38}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9235.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/6/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E5198F0-048C-11ED-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A73D4550-02DA-11ED-8001444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9C07130-04D7-11ED-8007444553540000}
SYSTEM_INPUT_NAME Gaming keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 829 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9C07130-04D7-11ED-8008444553540000}
SYSTEM_INPUT_NAME Gaming keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9C09840-04D7-11ED-8009444553540000}
SYSTEM_INPUT_NAME Gaming keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E51E710-048C-11ED-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E51E710-048C-11ED-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E520E20-048C-11ED-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E520E20-048C-11ED-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E520E20-048C-11ED-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A73EF300-02DA-11ED-8004444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread — Mozilla Firefox
Task Manager
Event Viewer
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Microsoft Edge
Microsoft Edge Update
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
WD P40 Game Drive
Intel® Software Installer
ENE_X-JMI_HAL
AMD PCI Driver
Realtek Ethernet Controller Driver
ENE_AIC_Marvell_HAL
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
ENE_MousePad_HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AMD_Chipset_Drivers
ENE_DRAM_RGB_AIO
Futuremark SystemInfo
ENE_EHD_M2_HAL
AMD GPIO2 Driver
ENE_X_AIC_HAL
Realtek Audio Driver
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
EVGA Precision X1
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
The Looker
3DMark Demo
FINAL FANTASY XIV Online
ENE_AIC_Marvell_HAL
ENE_DRAM_RGB_AIO
Documentation Manager
ENE_X-JMI_HAL
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Windows PC Health Check
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Microsoft Update Health Tools
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ENE_MousePad_HAL
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 516.59
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_X_AIC_HAL
WD P40 Game Drive


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000260C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000BA8
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00002A38
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002698
C:\Program Files (x86)\Steam\steam.exe 00002B58
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000D6C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000F08
C:\Program Files\Mozilla Firefox\firefox.exe 0000287C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001760
C:\Users\Jessica\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001BBC
C:\Windows\Explorer.EXE 00001740
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_c984e9ce714075ab\RtkAudUService64.exe 00001D48
C:\Windows\System32\RuntimeBroker.exe 000021E4
C:\Windows\System32\SecurityHealthSystray.exe 00001CE4
C:\Windows\System32\SystemSettingsBroker.exe 00002DC8
C:\Windows\System32\svchost.exe 000028B8
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001D20
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B30
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002184
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002740
C:\Windows\system32\ApplicationFrameHost.exe 000033B8
C:\Windows\system32\DllHost.exe 00002604
C:\Windows\system32\conhost.exe 00000BB0
C:\Windows\system32\sihost.exe 000003D0
C:\Windows\system32\svchost.exe 00002160
C:\Windows\system32\taskhostw.exe 0000236C

[TheProudOne]

I feel as though I've had a similar issue that popped up yesterday. Differences though is that I am not through Steam, nor is it a new PC build. Just worked fine one day and then didn't the next. But in terms of steps it seems the same. I can get logged in to the launcher just fine, but after I hit play, the game launches, but I never make it to the home screen. Just a black screen that eventually goes unresponsive and then closes with no error output. I've done game restore, currently doing a fresh reinstall. Only thing I haven't done yet is the firewall bit, but similar, kind of running out of ideas.

[TheProudOne]

well, I think I solved my issue. Seemed to be an outdated graphics card driver that caught up to me. No idea why I didn't think of checking that earlier, but oh well. Good luck on your end!

[jtrembles]

Oof. Yeah, looks like my partner installed the wrong drivers when setting up the PC, and there was the blocker with apparently when you install windows, they leave out Windows Media Player and Media Feature pack. So we reinstalled those and voila! That did the trick. Yay! We got it up and running!

[Mieleoneis]

Greetings fellow Eorzean,

We are happy to hear that the issue initially reported has been resolved. As a result, we will be moving this thread to 'Closed Concerns'.

Thanks for posting in the Final Fantasy XIV Technical Support Forums!