Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. Doe this issue with the W,A,S,D keys occur in any other game? When it happens, are there any other external devices (such as a mouse, headphones, speakers, etc) plugged into your mom's pc? Lastly I did want to double check with the in game settings. Are the controller settings in game set to " keyboard" or "game pad"?

Could you also provide a system report as well? Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!