I have nearly hit 60 on my new toon on one of the new world and have not gotten my rewards of gil or game time

Date & Time: 7/7 (Time unknown)
Frequency: Once
World name: Sagittarius
Character name: June Vari
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: Bard/57
Party or solo: Solo
In-game time: Unknown
Area and coordinates: n/a
Housing: n/a
Steps:
1. Hit level 30
2. Still waiting on 1 Million Gil